BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that S & S Repair Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for S & S Repair Center, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
AUTO REPAIR & SERVICE TOWING-AUTOMOTIVE TRANSMISSIONS-AUTOMOBILE TRUCK REPAIR & SERVICE AUTO AIR CONDITIONING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE
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Complaint Trends - Last 3 Years
Customer Review Trends
|4/19/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: My vehicle broke down on route 25A in Syosset at night. I had S&S tow my car to their Syosset repair shop to get the issue diagnosed and fixed. S&S charged me approximately $50 for a diagnostic on my car, informed me that the battery needed to be replaced and charged me approximately $150 to change the battery. In total after tax I was charged $210.68 After I had the repairs done, my vehicle broke down again within 40 miles of use. I had the car towed to the Nissan dealer service center and was informed that there had been no problem with the battery nor alternator, rather the camshaft position sensor was broken and needed to be replaced. S&S not only misdiagnosed my service issue with the vehicle, they replaced the wrong parts on the vehicle at an inflated price. They did not address any of the pertinent issues with the vehicle and it subsequently broke down on the highway within a week. In essence, I took my car in for a diagnostic to S&S to see why it wasn't working, was given a false diagnostic report, was made to purchase parts and labor with completely false pretenses, and the car broke down within 1 week on the highway for the same reason it broke down in the first place.
Desired Settlement: I want a full refund for the diagnostic services that S&S auto performed, as it was completely faulty, and a full refund for the labor and parts the auto shop repaired, which had nothing to do with the vehicle's problem.
Business Response: I m very sorry to hear about the problems you are having with your 2003 Nissan please provide me on the dealers letter head or invoice indicating that my diagnoses had nothing to do with the vehicles problem as stated in your desired settlement section and that your old battery was good and was not the problem when we repaired your vehicle I than will be happy to refund you $210.68 thank you * * *******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved