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This firm provides auto maintenance, mechanical repairs and NYS Inspections.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Rob's Auto Care, Inc. include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Rob's Auto Care, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Business ManagementMr. Robert Surace, President
AUTO REPAIR & SERVICE
DMV license 7090249
THIS LOCATION IS NOT BBB ACCREDITED
2394 Boston Post Road
Larchmont , NY 10538 Directions
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Additional Phone Numbers
- (914) 834-8890(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I went to Rob's Auto Care Inc. on Thursday September ** to get a New York State safety inspection. I waited in the office while they were supposed to be preforming the inspection for an hour before they even pulled my car car in to the bay. Once they pulled they pulled they car they didn't actually do anything with it except look under the hood. They did lift the car on the lift but did not remove the tires or inspect the wheels or the back of the car at all. At this point an hour and a half had gone by and the ************ came to me to with a long list of things that they said they had found wrong with the car. First thing she said was that the front brakes were bad and the rotors needed to be turned. I was immediately concerned that their prognosis of my car was false. I had just had my brakes checked and my rotors turned in June. Plus they hadn't even taken any of my wheels off so I thought it was hard for them to have done a proper inspection. At this point I told her that I didn't believe them and I would like them to return my car to me. At this time the owner insisted on showing me the brakes and rotors, I told him I wasn't interested but they still had possession of my car so I reluctantly allowed him to show me the brakes and rotors. Although when we got to the car it was only the brakes that needed to be changed the rotors no longer needed to be turned. Once out there he tried to show me the brakes through the rims but you couldn't see it well enough. He asked the mechanic to take the tire off so we could see the brakes. At this time the the mechanic said he needed the wheel key to take the tire off (which reaffirms that he never took any of my tires off during the inspection). Once the tire was off the story changed to the brakes didn't need to be changed but were close. After this he went further to tell me my rear shocks/struts were leaking and this would cause my car to fail the inspection. I wonder how they saw this if the they never took the tire off let alone got near the rear end of the car during the inspection. At this time I demanded he lower my car and return it to me. He finally did but did some emission testing and gave me a paper stating my car failed inspection based on front end shock/struts. Well today I took my car to the dealership to be inspected and not surprisingly it passed. I am writing this complaint because they may have only swindled me out of the $37 for the inspection but they had told they man before me the same thing was wrong with his car, it sounds like this may be a swindle they use often and I would like to save unsuspecting victims the misery of their con.
Desired Settlement: Stop ripping people off.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: On or about 12/**/12 I brought my car to ***** **** **** ** ********** ** because the car was making an unusual noise. I was told I needed both right and left front suspension struts. The entire bill was $1183.84. A month or two later I once again heard the same noise. I brought the car back to *****. The left front strut was faulty and was once again replaced. It took *** three days to do this and I was inconvenienced without my car for that amount of time. Once again in July of 2012 I heard the same noise. For the THIRD time I brought my car in. Once again the left strut was faulty and had to be replaced. This time I was without my car for four days. In March of 2013 I heard the same noise but it was on the right side. By then I was tired of ***** Auto Care's incompetence. I brought my car to a different mechanic. On the way to his shop the wheel bent and the car went off the road. Thank GOD no one was hurt. I then had to have the car towed to the new mechanic. This time the right strut was faulty. My new mechanic asked for a copy of ***** bill. When he saw that I was charged 3 hours for labor he laughed and said "struts take 1-1 1/2 hours. You really got ripped off." When I told *** what had happened he asked me to return the struts to him so he could get a credit from the company. He then said he would give me a refund if he didn't hear anything from the company in a week. I went to see him a week later. He said he hadn't heard from the company yet and he would let me know when he did. When I reminded him of the original promise he made me that he would give me a refund if he had not yet been reimbursed after a week his exact answer was “It ain’t gonna happen! I never said that!" I told him he was lying.! *** then left the office, said I’ll be right back, and left me standing there for 20 minutes. I went outside and told him I had to leave. Once again *** said he would be right there. Again I waited 20 minutes until I got angry. I told him that I would take him to court to be compensated for all of the problems I have had had since he replaced my struts. I then let him know I would write to The BBB and also let his customers know via internet the type of shady business he runs. He said, "Go ahead!" A few days later I received a call from ***** secretary ***. She said since *** and I left off on bad terms she would take over and help to get me a refund. Two and one half weeks went by. I called ***** repair shop numerous times. I spoke to *** and she said she was working on it and would call me tomorrow. I told her if I didn’t hear from her, I would call her. I called that next day and was told by one of ***** workers that *** was not there. ( They have caller ID so I asked a friend to pass by and see if she was indeed there, and of course she was.) I called again and I was told by *** that she would return my call immediately. Once again I did not receive a return phone call. I called ***** repair shop again the next day and asked to speak to ***. Once again I was told she was not there. I wrote a letter to *** requesting he either send me a refund or I was taking him to court. After I mailed the letter that same day I received a call from *** stating that *** would give me a refund of six hundred something dollars( I don't remember the exact amount). I said no. I want a total refund. After a week I decided to accept the partial payment and sue for the rest. I called ***** Auto Care once again and told *** I would accept the money. *** was not there so *** said she would call me back. Later that day I received a return phone call and was told since I sent *** the letter, I should take him to court. I have received no compensation although he received a credit from the company that made the struts.
Desired Settlement: 1200 dollars in cash.
In response to the above referenced complaint by **** ****** regarding repairs to her 1999 Chrysler LHS, ***'s Auto Care, Inc. installed both side front strut assemblies and sway bar links on 12/**/2011. The labor was for 1.5 hours per side as allocated in the All Data labor guide. The strut assembly included the strut, mount, and coil spring. This labor did not include the necessary wheel alignment which we performed but did not charge her for as she was a close family friend of one of our employees at the time.
In response to the above referenced complaint by **** ****** regarding repairs to her 1999 Chrysler LHS, we are still prepared to offer her a refund of $670 .66, which represents the amount *** ****** paid to C F Auto for replacing the front strut assemblies on 3/**/13. We are willing to reimburse her by company check, providing she signs a release at the time of reimbursement stating we have reimbursed her in full and she will take no further legal action against us in this matter. This offer expires July **, 2013.
Better Business Bureau: