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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Marv's Service Station

Phone: (845) 647-7940 2 North Main Street, Ellenville, NY 12428

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Description

This is an automotive repair business handling regular maintenance, tune ups, brakes, and oil changes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marv's Service Station meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Marv's Service Station include:

  • Length of time business has been operating

Factors that raised the rating for Marv's Service Station include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: February 09, 2011 Business started: 01/01/2010 in NY Business incorporated: 01/01/2010 in NY
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Business Management
Mr. William Moore, Owner
Contact Information
Principal: Mr. William Moore, Owner
Business Category

AUTO REPAIR & SERVICE

Alternate Business Names
William Moore

Additional Locations

  • 2 North Main Street

    Ellenville, NY 12428 (845) 647-7940

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

9/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The US Environmental Protection Agency (EPA) guidelines allow up to two monitors to be in a “not ready” state for model year 1996 through 2000 vehicles and one monitor “not ready” for 2001 and newer model year vehicles. Marvs failed my vehicle and removed my currant inspection sticker for 1 "not ready"monitor telling me i must pay additional 11 dollars at a later date to receive my inspection sticker. returning the next day asking if they were aware of NY state "not ready"monitor laws he rudely told me to leave his property!! i took my vehicle to another local service station paying a second inspection fee and passed with no issues..I've also have spoken to friends having the same experience with Marvs service center

Desired Settlement: Desired Settlement: Refund-Cash

Business Response: This complaint is aimed at the wrong person and has no basis being directed towards me.  First off, the gentleman's car failed inspection hands down.  Than he almost tried to fight me because of it in my parking lot. I was nothing but nice to the man and he had no right to treat me the way he did. Second, IT IS NOT UP TO ME WEATHER OR NOT A CAR FAILS THE EMISSIONS PORTION OF AN INSPECTION.  The state gives me their computer and their software and it was the state of New York that failed this man's vehicle.  During the emissions portion of the test the computer directs me to plug a vehicle in with obd2 plug given to me by the state. After I plug the car in the machine tells me to start the vehicle and hit enter.  Than it is up to the states computer weather or not the car passes or fails.  I have no control over what the machine decides.  After the computer runs it's test it prints a pass or fail receipt.  If the gentleman has a complaint he needs to contact the state of New York and argue with them. I would have been more than happy to help him contact them until he treated me the way he did over something that I had no control over.  Again, sir it is the state of New York's DMV that failed your car. The safety portion of an inspection is up to me and I passed your car for this portion.  I did as much as I could for you and you are taking your anger out on the wrong person.  You need to understand that you have to direct your complaint to the Department Of Motor Vehicles because they are the ones that failed your car not me. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

driving less then a mile from marvs service center {with no sticker in the window of my vehicle,  marvs service center  failed to give me a ten day sticker something the ny state emissions computer should have printed out ? ?i received nothing, just a verbal notice of failure}my car passed inspection with no issues at the second service center as it should have at marvs service center.i will also add that i am a 56 year old male on permanent disability for disease of my spinal cord and displacement of cervical inter vertebral disks highly doubtful that i was picking a fight... keep the money    


i had my vehicle tested for inspection again .it passed with no issues, 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *




 

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

1/30/2013 Problems with Product/Service
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