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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Lisa Transmissions, Inc.

Phone: (718) 740-4800 Fax: (718) 740-5452 20106 Hillside Ave, Hollis, NY 11423 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lisa Transmissions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Lisa Transmissions, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: June 28, 1999 Business started: 01/01/1980 in NY Business incorporated: 10/22/1980 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Business Management
Mr. Joseph Pizzonia Sr., President
Contact Information
Principal: Mr. Joseph Pizzonia Sr., President
Business Category

AUTO REPAIR & SERVICE

Alternate Business Names
Lee Myles Transmissions

Additional Locations

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

10/27/2014 Problems with Product/Service | Complaint Details Unavailable
8/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Wednesday August **, 2011 *** ******** **. drove the car with me in the passenger seat at about 35-40 MPH with the gear in drive and in neutral, and he verified a constant dull clicking, repetitive, low vibrating, swooshing sound that is consistent with my description I had said to him earlier. At the repair shop *** ******** **. placed the car on the lift and, using a stethoscope with someone revving the engine, he determined that the noise was coming from the transmission. On Thursday I was called to the shop and shown a transmission that was already opened and some parts that were supposedly bad which needed to be replaced by new parts. I signed a job estimate which showed a list of parts and the total price for the repairs. On Friday August **, I was called to pick up the car. With one of the workers driving, we test drove the car and I complained that the car was making the same noise as when I had originally brought it to the shop. On return to the shop, *** ******** **. drove the car with me for approximately three blocks at about 20-25 MPH and insisted he could not hear any noise. At the shop, I told *** ******** **. that he did unnecessary repairs on my car and that the problem had not been resolved. I was told I could either pay for the repairs or leave the car at the shop. I payed for the repairs and took the car to another mechanic shop, Jamaica Auto Repair, that same afternoon. Aso, the invoice given does not list the individual parts changed - new or used. At Jamaica Auto Repair, *** ***** test drove the car and verified the noise as described above. He placed the car on the lift with the car running, and, using a stethoscope, he determined that there was a pronounced clicking sound coming from the left side wheel bearing. On Saturday August **, *** ***** replaced the left side wheel bearing which solved the problem. *** ***** also indicated that a transmission repair was not necessary. On September *, 2011, I filed a complaint with the New York State Division of Motor Vehicle Safety and got a response dated February *, 2012 indicating that an official warning letter was sent to the facility citing the following violations (as written): --Regulation 82.5(c) Willfully failed to complete invoice as required in that the facility on 8/**/11, prepared an invoice for the repair of a 1994 Honda Accord and failed to document a description of the malfunction . On February **, 2012, I filed a suit in small claims court against Lisa Transmission Inc because of a willful misdiagnosis and an unnecessary replacement of my transmission. On August **, 2013, which will be my third visit to small claims court, I may get a hearing in front of a judge. It is obvious from my small claims court suit and court visits that *** ******** **. has no intention of resolving the issue. It is required that I have a expert witness for this case. I have been trying to find an expert auto mechanic but it is difficult because most expert witness firms provide their services exclusively to large litigation cases. Lisa Transmission is in the business of willful incorrect misdiagnosis to warrant a transmission replacement when the actual problem is of a less expensive cost to fix, for example a wheel bearing or warped rotor. Customers will pay for an unnecessary transmission replacement and Lisa Transmission will also fix the less expensive, real problem, making the transmission replacement seem necessary.

Desired Settlement: I want a refund of the payment made to replace/repair the transmission.

Business Response: To Whom it may concern,
This letter is in response to a complaint recieved by the BBB from *** ******* ****
(BBB ID *******)
in referrence to repairs that our Repair Facility (Lisa Transmissions, Inc.) performed
on *** ****'s 1994 Honda Accord. This customer was referred to us by Meineke
Car Care Center, ****** ******* ******. When the car was checked at Meineke,
it was determined that the growling noise the car was making was coming from the
transmission. When we recieved the vehicle, we determined that Meineke was
indeed correct. We determined this by putting the car on the lift and running it, while
listening to the noise with a stethoscope. As a result, we aquired the customer's written
permission to do an internal inspection on the transmission in order to determine what
parts would and would not need to be changed in order to effect the repair. After
performing the internal inspection, we called the customer to come to our repair
facitlity, so we could review the transmission parts together and inform the customer
what parts we would need to repair his car, and the total cost thereof. We again obtained
his written authorization to proceed with the repair. The repair was performed and the noise
that we and Meineke both confirmed was coming from the transmission was gone. When
the customer came to pick up his vehicle, he began to complain about a completely different
noise. This noise had nothing to do with the initial complaint that was verified by both Meineke
and ourselves (Please see Meineke's attached Letter). Subsequently, we recieved a small claims
summons, and a visit from the DMV. As a result of the DMV visit, we learned that we had to
make a minor change to the way we wrote invoices. The DMV however, found NO problem
with our procedures, or the repair performed.
While this customer drags our hard earned A+ rating with the BBB and good reputation earned
from being in business for 31 years through the mud, we have to challenge his assessment that
we sell major repairs by solving smaller problems. If this were the case, why would'nt we have
just changed the wheel bearing to begin with? The answer is of course, that the wheel bearing
noise was not the noise the customer was complaining about.
We must also add that this customer never returned to our facility. The only other contact
was a summons.

Regards, ****** ********* **.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

Immediately after I picked up the car from Lisa Transmission, I took it to ***** ***** of Meineke, the gentleman who referred me to Lisa Transmission. I indicated to him that the car was making the same noise. His response was, "I didn't tell you to repair the transmission," then he proceeded to walk away. *** ***** is referring naive customers to Lisa Transmission under the pretext that he hears a gear noise when the problem is simple and unrelated to the transmission. ***** ***** used an 8 inch screw driver with the car on the lift to supposedly diagnose a transmission problem. ***** ***** is a scammer. Even the first name he puts on legal invoices is not his correct name. Why is *** ******** using *** ***** as an alibi. 

An hour after I picked the car up from your shop, I took it to Jamaica Auto Repair (****** ******* **** ******* **). Within fifteen minutes, with the car on the lift, and the mechanic using a stethoscope in the same manner that *** ******** did, he determined the clicking he heard was caused by a worn left side wheel bearing. 

I would also like to note that the same noise was heard after the transmission repair and in the car ride with *** ******** that followed it. The noise is loud enough to make an average driver uncomfortable while driving the car, yet *** ******** insisted he heard no noise and now claims it was a different noise.

On Tuesday November *, 2011, I was called to the DMV inspection station (*** ****** *******) where the car was placed on a lift for inspection by the DMV inspectors ******* ********** and his supervisor. The first thing I noted when I looked under the car was the right side CV joint axle had been replaced without my knowledge. The DMV inspectors suggested *** ******** had tried to fix the noise problem. Why would *** ******** have replaced the CV joint axle if the transmission was causing the noise? The answer is of course that a transmission repair is more profitable and *** ******** was trying to fix the noise by replacing the CV joint axle. When I complained that the noise was still heard, *** ******** pretended he could not hear the noise and now claims a different noise had arisen. DMV inspector *** ******* ********** hinted that if *** ******** had replaced the wheel bearing then I would have nothing to complain about. In response to *** **********, if *** ******** had replaced the wheel bearing during a transmission repair, it's still a scam. 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ****




 

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.