BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Lisa Transmissions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lisa Transmissions, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Business ManagementMr. Joseph Pizzonia Sr., President
AUTO REPAIR & SERVICE
Alternate Business NamesLee Myles Transmissions
20106 Hillside Ave
Hollis, NY 11423 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|10/27/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On Wednesday August **, 2011 *** ******** **. drove the car with me in the passenger seat at about 35-40 MPH with the gear in drive and in neutral, and he verified a constant dull clicking, repetitive, low vibrating, swooshing sound that is consistent with my description I had said to him earlier. At the repair shop *** ******** **. placed the car on the lift and, using a stethoscope with someone revving the engine, he determined that the noise was coming from the transmission. On Thursday I was called to the shop and shown a transmission that was already opened and some parts that were supposedly bad which needed to be replaced by new parts. I signed a job estimate which showed a list of parts and the total price for the repairs. On Friday August **, I was called to pick up the car. With one of the workers driving, we test drove the car and I complained that the car was making the same noise as when I had originally brought it to the shop. On return to the shop, *** ******** **. drove the car with me for approximately three blocks at about 20-25 MPH and insisted he could not hear any noise. At the shop, I told *** ******** **. that he did unnecessary repairs on my car and that the problem had not been resolved. I was told I could either pay for the repairs or leave the car at the shop. I payed for the repairs and took the car to another mechanic shop, Jamaica Auto Repair, that same afternoon. Aso, the invoice given does not list the individual parts changed - new or used. At Jamaica Auto Repair, *** ***** test drove the car and verified the noise as described above. He placed the car on the lift with the car running, and, using a stethoscope, he determined that there was a pronounced clicking sound coming from the left side wheel bearing. On Saturday August **, *** ***** replaced the left side wheel bearing which solved the problem. *** ***** also indicated that a transmission repair was not necessary. On September *, 2011, I filed a complaint with the New York State Division of Motor Vehicle Safety and got a response dated February *, 2012 indicating that an official warning letter was sent to the facility citing the following violations (as written): --Regulation 82.5(c) Willfully failed to complete invoice as required in that the facility on 8/**/11, prepared an invoice for the repair of a 1994 Honda Accord and failed to document a description of the malfunction . On February **, 2012, I filed a suit in small claims court against Lisa Transmission Inc because of a willful misdiagnosis and an unnecessary replacement of my transmission. On August **, 2013, which will be my third visit to small claims court, I may get a hearing in front of a judge. It is obvious from my small claims court suit and court visits that *** ******** **. has no intention of resolving the issue. It is required that I have a expert witness for this case. I have been trying to find an expert auto mechanic but it is difficult because most expert witness firms provide their services exclusively to large litigation cases. Lisa Transmission is in the business of willful incorrect misdiagnosis to warrant a transmission replacement when the actual problem is of a less expensive cost to fix, for example a wheel bearing or warped rotor. Customers will pay for an unnecessary transmission replacement and Lisa Transmission will also fix the less expensive, real problem, making the transmission replacement seem necessary.
Desired Settlement: I want a refund of the payment made to replace/repair the transmission.
To Whom it may concern,
Better Business Bureau:
[Your Answer Here]
Immediately after I picked up the car from Lisa Transmission, I took it to ***** ***** of Meineke, the gentleman who referred me to Lisa Transmission. I indicated to him that the car was making the same noise. His response was, "I didn't tell you to repair the transmission," then he proceeded to walk away. *** ***** is referring naive customers to Lisa Transmission under the pretext that he hears a gear noise when the problem is simple and unrelated to the transmission. ***** ***** used an 8 inch screw driver with the car on the lift to supposedly diagnose a transmission problem. ***** ***** is a scammer. Even the first name he puts on legal invoices is not his correct name. Why is *** ******** using *** ***** as an alibi.
An hour after I picked the car up from your shop, I took it to Jamaica Auto Repair (****** ******* **** ******* **). Within fifteen minutes, with the car on the lift, and the mechanic using a stethoscope in the same manner that *** ******** did, he determined the clicking he heard was caused by a worn left side wheel bearing.
I would also like to note that the same noise was heard after the transmission repair and in the car ride with *** ******** that followed it. The noise is loud enough to make an average driver uncomfortable while driving the car, yet *** ******** insisted he heard no noise and now claims it was a different noise.
On Tuesday November *, 2011, I was called to the DMV inspection station (*** ****** *******) where the car was placed on a lift for inspection by the DMV inspectors ******* ********** and his supervisor. The first thing I noted when I looked under the car was the right side CV joint axle had been replaced without my knowledge. The DMV inspectors suggested *** ******** had tried to fix the noise problem. Why would *** ******** have replaced the CV joint axle if the transmission was causing the noise? The answer is of course that a transmission repair is more profitable and *** ******** was trying to fix the noise by replacing the CV joint axle. When I complained that the noise was still heard, *** ******** pretended he could not hear the noise and now claims a different noise had arisen. DMV inspector *** ******* ********** hinted that if *** ******** had replaced the wheel bearing then I would have nothing to complain about. In response to *** **********, if *** ******** had replaced the wheel bearing during a transmission repair, it's still a scam.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.