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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

J.P. Auto World Inc.

Phone: (631) 467-4335 Fax: (631) 467-1133  

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that J.P. Auto World Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for J.P. Auto World Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: March 02, 2010 Business started: 10/03/1989 in NY Business incorporated: 10/03/1989 in NY

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550

Type of Entity


Contact Information
Principal: Mr. Jerome Prinzivalli, President
Business Category



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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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Complaint Detail(s)

10/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I brought my car here to have upper and lower front control arms installed, I provided parts. Vehicle was also to have wheel alignment performed and all systems affected from install of control arms to be as they were prior to install. Agreed estimate was $425.00. Upon completion of work August ****, price was changed to $758.53. Upon inspection of work performed it was discovered that upper control arm bolts were not tightened and one bolt required replacement. Vehicle was also out of alignment. AC system also no longer functioned and now had developed leak where lines to compressor had to be removed to install passenger side upper control arm. Brought vehicle back to JP Autoworld to have the alignment corrected on Monday August ****. Did not receive vehicle back til August ****. After driving and inspection, vehicle wheel alignment was once again improper.

Desired Settlement: Full refund as work performed was below standard and left vehicle unsafe. Owner was also very hostile and unwilling to provide solution.

Business Response: A response for complaint case #9690549

******** *********** ******* ********* ** ******* ***** *********** ** ***** **** *********** ** **** ***** *** ******* *** *********** ** *****

Customer called for an estimate to replace front upper and lower control arm on his vehicle which he would supply all parts, customer was quoted $425. After customer came in with car we found out that the car had an aftermarket exhaust system on it with aftermarket headers, and the
headers have to be moved out of the way in order to remove and install the front lower control arms, which would result in more labor involved. At that point the customer was notified and was told about the price increase and was still ok with us doing the job..Upon installing the front lower control arm bushing we found that they were wrong and called
the customer and explained to him and he had to get the correct bushing. After the job was complete customer came in picked up the car and paid the bill. Customer came back to check alignment and we noticed that the customer was making adjustments to vehicle and now alignment was off,
realigned car and everything fine.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved