BBB Accredited Business since

J.P. Auto World Inc.

Phone: (631) 467-4335 Fax: (631) 467-1133  


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that J.P. Auto World Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J.P. Auto World Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J.P. Auto World Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 02, 2010 Business started: 10/03/1989 in NY Business incorporated 10/03/1989 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Type of Entity

Corporation

Contact Information
Principal: Mr. Jerome Prinzivalli, President
Business Category

AUTO REPAIR & SERVICE

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I brought my car here to have upper and lower front control arms installed, I provided parts. Vehicle was also to have wheel alignment performed and all systems affected from install of control arms to be as they were prior to install. Agreed estimate was $425.00. Upon completion of work August ****, price was changed to $758.53. Upon inspection of work performed it was discovered that upper control arm bolts were not tightened and one bolt required replacement. Vehicle was also out of alignment. AC system also no longer functioned and now had developed leak where lines to compressor had to be removed to install passenger side upper control arm. Brought vehicle back to JP Autoworld to have the alignment corrected on Monday August ****. Did not receive vehicle back til August ****. After driving and inspection, vehicle wheel alignment was once again improper.

Desired Settlement: Full refund as work performed was below standard and left vehicle unsafe. Owner was also very hostile and unwilling to provide solution.

Business Response: A response for complaint case #9690549

******** *********** ******* ********* ** ******* ***** *********** ** ***** **** *********** ** **** ***** *** ******* *** *********** ** *****

Customer called for an estimate to replace front upper and lower control arm on his vehicle which he would supply all parts, customer was quoted $425. After customer came in with car we found out that the car had an aftermarket exhaust system on it with aftermarket headers, and the
headers have to be moved out of the way in order to remove and install the front lower control arms, which would result in more labor involved. At that point the customer was notified and was told about the price increase and was still ok with us doing the job..Upon installing the front lower control arm bushing we found that they were wrong and called
the customer and explained to him and he had to get the correct bushing. After the job was complete customer came in picked up the car and paid the bill. Customer came back to check alignment and we noticed that the customer was making adjustments to vehicle and now alignment was off,
realigned car and everything fine.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on J.P. Auto World Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)