This business is not BBB accredited.

Honda Manhasset

Phone: (888) 750-7129 View Additional Phone Numbers 1260 Northern Blvd., Manhasset, NY 11030 ! There is an alert on Honda Manhasset !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Honda Manhasset
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 15, 2012 Business started: 09/20/2010 in NY Business incorporated 09/20/2010 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550

Type of Entity


Contact Information
Principal: Mr. Michael Minella III, Controller
Business Category


Alternate Business Names
MMS-HM, Inc.

Additional Locations


    1260 Northern Blvd.

    Manhasset, NY 11030 (888) 750-7129


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/4/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 12/**/14 my husband and I looked at and considered buying a 2006 Honda Accord from this dealership. We needed a few days to consider the purchase and wanted a chance to drive the vehicle (we couldn't test drive that day because we had our child with us). We gave them a $300 deposit. I have a contract that clearly states that the deposit was "pending mechanic approval", which *** **** told us was just a formality because "he had to write something". He also stated "this is just to hold the car so no one else sells it in the next few days". I returned to the dealership to drive the car on 12/**/14. When i drove it, I heard a rattle. I left the dealership and called my mechanic who advised me not to purchase the car. I called *** **** an hour after leaving to tell him I didn't want the car and that I'd like my $300 refunded. I called on 12/**/14 to inquire about the refund. First I was told that it would take 5 business days. Then I was told that "I had made a commitment to buy the vehicle". I clearly did no such thing. Additionally, *** **** filed loan applications in my name for four times the amount I intended to finance had I purchased the vehicle. There is a note on the contract which specifically states that if we were to purchase the vehicle we were putting down $8000 and financing approximately $4000. He submitted the loan application (which he knew was not correct) for $16,000 on 12/**- the day I decided NOT to buy the car. I specifically asked him (on 12/** after we left) not to file the application as I realized I had not filled it out correctly. I told him I'd fill out a new one when I came on the **** to drive the car. I didn't fill out a new one because I didn't want the car, but he submitted the application anyway, thus damaging my credit. I have called Manhasset Honda repeatedly and left messages to try to resolve this issue and get my refund. I have also filed a complaint with Honda of America.

Desired Settlement: $300 refund and a letter to the credit reporting agency stating that the loan application was filed in error.

Consumer Response:

After weeks of ignored phone calls to Honda of Manhasset, (now called Advantage Honda) my deposit was finally refunded. I'm confident that the only reason they finally responded is because I opened a formal complaint with Honda of America. This was a time consuming headache. I will NEVER do business with this company again.

Better Business Bureau:

At this time, my complaint, ID ******** regarding Honda Manhasset has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)


****** ********

1/22/2015 Billing/Collection Issues | Complaint Details Unavailable
1/6/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On 12/*/2014 I enetered into a purchase agreement for a 2015 Honda CRV Touring and left a $500 deposit via ******** *******. Dealer was unable to obtain vehicle and agreed to cancel sale but despite several attempts via email and assurances that it would be processed, funds were never credited back to the card used to leave the deposit.

Desired Settlement: Refund in the form of a credit card credit of $500.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


*** *********


12/12/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: My problem concerns the failure of Honda Manhasset to process a refund, as promised in writing and verbally agreed to by the dealership's ******** *******, ***** *******. When I picked up and paid for my 2014 Honda Accord EX-L, I was told that the nose mask ordered and paid for had not come in and would have to be installed at a later date. Moreover, my salesman ***** ******, and *** ******* each informed me that in their experience "only one other person had ordered this option," and further cautioned me that it might prove more detrimental than beneficial to my car's paint finish (the nose mask would cover up part of the hood and bumper, possibly causing discoloration and fading from exposure to the sun). After hearing this, I expressed misgivings about installing the nose mask and was told, in no uncertain terms, that I could cancel this option if I so desired. After researching the issue on my own, I called first thing the next day to nix this option and made my intentions known to *** ******, whereupon I received confirmation by email and phone that he had forwarded my decision and desire for a refund to ***** *******. It took repeated attempts, however, to connect with *** *******, who eventually assured me that I would be receiving a check from Honda Manhasset in the amount of $210. The ******** ******* gave me his word that he "would be following up with this so that I can get my refund ASAP." Three weeks later, I'm still waiting for that $210 check to arrive from Honda Manhasset, and still waiting for *** ******* to "follow up" by email or phone to inform me of the status of my refund. I am in receipt of my back-and-forth email communications with *** ******* and *** ****** documenting the entire matter and culminating in an apology and promise from the ******** ******* to act in good faith to "make this an overall good experience." Additionally, I have supporting documents (bills of sales) issued when the deal was closed that support my claim and corroborate my entitlement to a refund of $210. The remedy of this situation is rather simple and straightforward, yet the matter drags on and remains unresolved.

Desired Settlement: That Honda Manhasset refund MY money forthwith.

Business Response: This matter will be resolved immediately, The customer will recieve a full refund. 

8/15/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I took my Honda pilot there that had a light on in the dashboard looked like a ench at which I assumed was the repair light. I told them the service light is on and that they should look into it. Little did I know that that was the Tire pressure light. They neglected to symply tell me that it was the tire pressure light instead they waisted 4 hours of my work time along with a $60 charge which was 100% unnecessarily.

Desired Settlement: Please refund the full amount along with compensation of my work time for those 4 hours of $100 a total of $160

Business Response:

Our dealership charges a diagnoistic fee of $110 for any lights or symbols that may be displayed on the dash board. As a first time customer courtesy we charged half that amount $55. The customers car was hooked up to a Honda diagnoistic computer and checked for any code that may have triggered a check engine light which is what the customer told us he came in for. We do not charge customers to tell them that the wrench on the dash is saying the car needs a oil change. This customer came in at 11:22am on 06/**/14 and left his car with us. He did not wait hours for it. We have documented on his receipt from that day that we tried to call him at 12:15pm , 1:30pm, and 3:25pm and left messages on all 3 attempts. We also load tested his battery at no charge to make sure that it wasnt low voltage that was causing the check engine light to go off and on. Customer approved charge  before any work was perfomed and it was found that there were no codes in the systme for a check engine light

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This is faulce information, I told them the engine light was on they should have told me right away that it was not a engine light. Instead they charged me. And regarding the calls I gave them my cell number to call and they neglected to call my cell they instead called my house. I was sitting in the dealership waiting at that time! 





In order for the BBB to appropriately process your response, you MUST answer the question above.


****** *****


5/23/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Honda Manhasset charged over $120 for walking in the door, and then wanted to charge over $650 to fix same power window switch that was just fixed there in November. Price gouging and not standing behind their work exemplify Honda Manhasset.

Desired Settlement: Please stand behind your work and fix the problem.

Business Response: COMPLAINT ID #********

Customer was charged a diagnostic fee of $110.88 which was explained to him and signed by him berfore any diag was done. customer declined replacement of switch which was replaced in November of 2011. Warranty policy is 12 months or 12,000 miles which ever comes first. customer was told we would rwemoved the diag charge if work was approved. Customer declined repairs so the diagnostic fee was collected.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My credit card was charged over $120 to "diagnose" that my driver's power window switch doesn't work.  Honda Manhasset wanted to charge over $650 to fix the problem that was just fixed there in November.  Even Honda has recalled my 2006 Honda CR-V for this very problem (Recall *********).     




In order for the BBB to appropriately process your response, you MUST answer the question above.


**** ******


Business Response:

Complaint ID #********

As stated prior customer was charged a diag fee of $110.88 plus tax for a total of $120.44 which customer approved before diag was done and lso explained at thst time that we would credit diag fee bck off replacement of switch if he decided to do work. Customer declined replacement of switch and was charge the diag fee. Switch was replaced outside warranty perameters of 12 months or 12,000 miles which ever comes first. Dealer will still honor crediting back diag fee if customer chooses to replace switch at a later date.

3/11/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I went to purchase a new car at Honda Manhasset. We agreed on the price, color, remote start, and etc. The sale rep. showed me a document of what I should expect and what we spoke about in writing. I was asked to leave a deposit of $500 and sign a sales contract. I told him I wasn't ready to leave a deposit. I am not ready to make a deposit because i don't know what the APR rate is. He pointed out to "regulation Z" and assured me that if i don't like the rate i can get my deposit refunded to me. I don't like the rate. They never contacted me and informed me of the rate. Instead, Honda went ahead and processed the car order and the demand i buy their car. I requested numerous times for a refund but to no avail.I never touched the new car, test drive it, saw it, or took it out of the Honda dealership. I made a deposit. They promised that i could get a refund. I refuse to buy the car and they won't refund my deposit. Please help. Thanks.

Desired Settlement: $500 refund to my credit card.

Business Response:

*** *** visited Honda Manhasset Feb **** 2014. He negotiated a purchase on a 2014 Honda CRV including a remote starter to be added to the vehicle at his request as part of the transaction. The vehicle does not come with a remote starter from the factory. At the time of the agreement, *** *** filled out a credit application to be submitted to American Honda Finance Corp. *** ***'s application was approved by the lender at the published special interest rate of 0.9%. ** *** scheduled to pick up his new vehicle Feb **** at 2pm. The remote starter was added to the vehicle in good faith at the customers request. *** *** subsequently refused to pick up the vehicle.  

** *******


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I went to honda manhasset to inquire about purchasing a vehicle. I was informed to sign a non binding contract that can be canceled if I do not like my interest rate and my deposited will be refunded.  I politely request my deposited be refunded immediately.  I did not refuse to pick up the vehicle. I don't want the vehicle. 





In order for the BBB to appropriately process your response, you MUST answer the question above.


******* ***


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Honda Manhasset
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)