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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Great Bear Diagnostic

Phone: (718) 365-5300 Fax: (718) 841-7800 2180 Webster Avenue, Bronx, NY 10457 http://www.greatbearautorepairbronx.com/

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Description

This firm provides auto repair and maintenance services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Great Bear Diagnostic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Great Bear Diagnostic include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Complaint Information

This firm has not responded to our request for basic information.

Additional Information

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BBB file opened: December 16, 2002 Business started: 01/01/1989 Business incorporated: 01/01/2003 in
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Type of Entity

Corporation

Business Management
Ms. Sheila Wald, President
Contact Information
Principal: Ms. Sheila Wald, President
Business Category

AUTO REPAIR & SERVICE


Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

10/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On. 7/*/13. I took my car to. Great bear auto to be service, for a tun up and the check engine light was on.so to make a long story short.The check engine light came back on after a month in half. I paid close to 1000.00 for this service to be done right, and went I took the suv back to. Get service for the same problem within then3 month guarantee they tell me it's something else. But it's the same problem and they want to charge me all over again

Desired Settlement: Repair it for free or give me my money back

Business Response: DEAR ********* ******:




WE RECEIVED YOUR CORRESPONDENCE REGARDING ID#*******.

WE HAVE BEEN AT THIS LOCATION AS A GREAT BEAR FOR  THE PAST 25 YEARS, OUR POLICY IS ALWAYS BEEN TO KEEP THE CUSTOMER  HAPPY..

WHEN *** ******* FIRST CAME IN AS PER THE DIAGNOSTI C MACHINE,IT SHOWED THAT HE HAD A RANDOM MISFIRE CODE AND NO OTHER CODES SHOWED UP AT THE TIME. HE ALLOWED US TO FIX THE PROBLEM AS SHOWN ON THE MACHINE.

WE SOLVED HIS PROBLEM,AND 1 AND 1/2, MONTHS LATER HE CLAIMS THE PROBLEM CAME BACK.
INDICATING THAT THE CHECK ENGINE LIGHT RETURNED, THE VEHICLE HAS MANY SENSORS AND THE ONLY WAY TO SEE IF IT IS THE SAME PROBLEM(WHICH IS UNDER GUARANTEE) OR A DIFFERENT PROBLEM IS BY PUTIING THE CAR ONTO OUR COMPUTER AGAIN. WHICH WAS NO CHARGE.

AT THAT TIME THE CODE CAME UP FOR A CATALYTI C CONVERTER. WE EXPLAINED TO HIM THAT IT WAS A DIFFERENT PROBLEM.
UPON RECEIVING HIS COMPLAINT WE MADE SEVERAL ATIEMPTS AT DIFFERENT DATES TO REACH HIM, IN ORDER TO RESOLVE THE MATIER.

HIS HOME PHONE # WAS DISCONNECTED AND HIS CELL# IS UNAVAVILABLE.

IF YOU HAVE A MORE CURRENT # TO REACH HIM WE WOULD GLADLY CONTACT HIM IN ORDER TO RESOLVE HIS COMPLAINT.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]I have not heard from them .They have not contact me concerning the repairing my car . 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

Business Response: DEAR *********
 
I AM WRITING TO YOUR REGARDING THE COMPLAINT RECEIVED FROM ***** ******* ID#*******.
 
WE HAVE TRIED TO REACH HIM BY PHONE,HOWEVER THE PHONE NUMBERS WE HAVE FOR HIM ARE NOT IN SERVICE.
 
IF YOU CAN REACH OUT TO HIM AND HAVE HIM CALL US,WE WILL BE HAPPY TO TAKE A LOOK AT HIS VEHICLE AND SEE WHAT THE PROBLEM IS.
 
THANK YOU FOR YOUR ATTENTION TO THIS MATTER.
 
SINCERELY
 
 
****** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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