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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

DJ's Auto Clinic North, Inc.

Phone: (914) 448-9437 Fax: (914) 448-3055 905 N Broadway, White Plains, NY 10603 http://www.autorepairwhiteplains.com

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Description

Full service preventive maintenance and auto repair center. Towing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DJ's Auto Clinic North, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for DJ's Auto Clinic North, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: August 01, 1995 Business started: 01/19/1995 in NY Business incorporated: 01/19/1995 in NY
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Type of Entity

Corporation

Business Management
Mr. John Vieni, President
Contact Information
Principal: Mr. John Vieni, President
Business Category

AUTO REPAIR & SERVICE


Additional Locations

  • 905 N Broadway

    White Plains, NY 10603 (914) 448-9437

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

8/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I rented a uhual truck from him and the minute i got into the truck it kept pulling it to the right which i thought a was wheel alignment problem. I got 5 minutes away and onto an interstate and the tire exploded and i was forced to pull over with a large 14 foot truck and was wedged between a large stone wall on my right and the interstate just barely touching my driver side. I called their road side service as well as 911 because i did not feel safe sitting the death trap of a truck while 18 wheelers are barely getting past and shaking the truck. The owner (****) persistantly kept telling me to ACTUALLY DRIVE the truck to the next exit because rt. 287 has a tow truck contract that he doesn't use and he didn't want to have to pay them. He wanted me to use his company. I finally drove it very slow and i was very nervous with the truck riding on a rim. After a tow truck came another came as well and they argued over who should get the business. I spent 2 hours waiting for this to be fixed when i only live 6 miles from the place i got it. After all this they charged me full price after not caring about my life. The tow truck driver said the tire was old and dry rotted and it shouldn't have been on there and it was the wheel alignment. After complaining for the past 3 weeks and being ignored the owner is saying its all my fault and there was sidewall damage on the tire. AGAIN let me re-iterate the second i got in the truck it pulled all the way to the right. This owner (****) just doesn't want to be held responsible with someones life. I almost considering legal action

Desired Settlement: i want half knocked off for almost ******* me !!!

Business Response: Dear BBB,

We understand the customer's concern. This customer did rent a U-Haul truck and had a blow out with a tire by hitting the curb.
There was sidewall damage on the tire. U-Haul responded to this call within fifteen minutes. **** is contracted and it was an
option for customer to get to the exit which would've speed things up. U-Haul is responsible for any refunds or discounts owed
to the customer. In our past experience with U-Haul when a customer blows out a tire by hitting the curb, the customer is considered
responsible for the price of the tire and price of the tow. In this case the customer was not charged. We contacted U-Haul's traffic Dept
******* to deal with this matter. Today August **, 2013 we were advised by ******* ###-###-#### at U-Haul traffic that she received
a phone call from **** ****** that he received a full refund from U-Haul International. Any further questions feel free to contact
me at ###-###-####.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

 

I never hit any curb, the second i got in the truck it veered to the right which i thought was a problem with the wheel alignment.  The tire was a bad tire and that was even told to me by the tow truck driver. The tire EXPLODED therfore the sidewall of the tire would be un-recognizable. I was given a half a refund which i wanted to begin with and it was given to me by my credit card co. and a dispute and not by uhaul.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ******




 

Business Response: Dear BBB,

 
We at DJ'S Auto do not own the U-Haul Trucks. If you have any concerns regarding this manner please get a hold of
U-Haul international ******* Traffic Department Telephone# ###-###-####. As we said in our prior statement  U-haul
international is responsible for any discounts or refunds owed to the customer.




BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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