BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Delta Transmissions (Patchogue) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Transmissions (Patchogue) include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Business ManagementMr. John Nicoletti, President
AUTO REPAIR & SERVICE
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Had new transmission put in on 8/*/2012 and transmission has never worked right and still leaks. 0n 9/*/12 it went back and I was to,d "nothing is wrong" even though the transmission was slipping. It had to be towed to delership and i had driver indicate truck was going back. Transmission still slips, especially in reverse and leaks allover my driveway. It only has 7k miles on it since it was repaired. All I want is for it to be properly fixed! I feel that I need to bring ths somewhere else to be properly fxed.
Desired Settlement: Full refund.
This is in reply to complaint #*******:
I spoke with the customer, ****** *****, last week and I told the customer that I would repair any problems that resulted from the work that we performed on his transmission.
*** ***** agreed to bring the car in to my shop so we could check the car, at his convenience.
*** ***** has not brought the car in as of yet.
Better Business Bureau:
I would like a refund for the work. Delta replaced the transmission, but ALL seals to and from the transmission still leak after going back several times. The vehicle must be brought to another shop for repair - I do not want o bring it back to this shop. The approximate cost of the repairs are $900.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: I went to Delta Transmissions on 8/*/2013 to have them look at my car (2008 Mazda) as there were transmission issues( I previously took my car to Mazda 12 dealership and they told me the issue). The following day I get a call from **** ** (*****) and he stated he was going to rebuild my transmission, he said "the drum, selanoids, torques were all going to replaced and gave me a price of $1,995.00 and he said the car will be ready on Monday (8-**-2013.) He didn't give me a call on Monday or any days after that. I waited until Thursday to call him and he said "the car isnt ready, maybe tomorrow, parts didn't come in yet." I then asked him about paying with a credit card and he said "we agreed on a cash price, I was trying to save you money." he the said credit card price is going to be "$2,395.00". I asked him what's the difference between cash and credit and I also stated, "I thought the price is $1,995.00 no matter what and Why would it be so much of a difference to pay with a credit card?" He then said " I was trying to save you money if you'd pay cash." I then called on Friday (8/**/2103) and he claims the new selanoids aren't working well with the car and he needed to order new ones. So I get a phone call on Monday(8-**-2013) that the car is ready. I pick up the car on Tuesday (8-**-2013.) Now its Saturday, August **** and my service engine light is on and Automatic transmission light is on. The car is exactly the same as when i brought it in! Seems to me nothing was fixed or there are no new parts. I haven't had the car for a week and it's already having the same major issues i brought it in for. Delta Transmissions had my car for 12 days and i paid $2,395.00 for it and its not fixed! I'm extremely upset at how this place conducts business and i find this place to be sneaky and unethical. On they're website they say "they can beat any price." I paid $2,395.00 for a rebuilt transmission when Mazda can give me a new one for $2,400! Also why is there a $400.00 difference for cash or credit pricing? This is 2013!
Desired Settlement: Repair my transmission! Rebuild It! I want to see all of the old parts for verification! I also would love for Delta to explain why the cash price and credit card price is a $400.00 difference?! this is 2013 and I've nver heard of such a thing! A rebuilt transmission costs $2,395.00?! A brand new one costs $2,400! Why Is my service engine light and automatic transmission light on? Fix and rebuild my transmission as you promised! Fix and rebuild my transmission as I paid for it! If you can't fix it correctly, I want a refund!
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/19/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/27/2012||Problems with Product/Service|