BBB Logo

Better Business Bureau ®
Start With Trust®
In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Delta Transmissions (Patchogue)

Additional Locations

Phone: (631) 289-4200 207 East Main Street, Patchogue, NY 11772

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Delta Transmissions (Patchogue) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Delta Transmissions (Patchogue) include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Additional Information

top
BBB file opened: February 01, 1983 Business started: 01/01/1983 Business incorporated: 01/01/1983 in
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Type of Entity

Corporation

Business Management
Mr. John Nicoletti, President
Contact Information
Principal: Mr. John Nicoletti, President
Business Category

AUTO REPAIR & SERVICE


Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

11/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had new transmission put in on 8/*/2012 and transmission has never worked right and still leaks. 0n 9/*/12 it went back and I was to,d "nothing is wrong" even though the transmission was slipping. It had to be towed to delership and i had driver indicate truck was going back. Transmission still slips, especially in reverse and leaks allover my driveway. It only has 7k miles on it since it was repaired. All I want is for it to be properly fixed! I feel that I need to bring ths somewhere else to be properly fxed.

Desired Settlement: Full refund.

Business Response:

******* ******,

This is in reply to complaint #*******:

I spoke with the customer, ****** *****, last week and I told the customer that I would repair any problems that resulted from the work that we performed on his transmission. 

*** ***** agreed to bring the car in to my shop so we could check the car, at his convenience.

*** ***** has not brought the car in as of yet. 

 

**** *********

Delta Transmission

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I would like a refund for the work. Delta replaced the transmission, but ALL seals to and from the transmission still leak after going back several times. The vehicle must be brought to another shop for repair - I do not want o bring it back to this shop. The approximate cost of the repairs are $900. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** *****




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

9/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went to Delta Transmissions on 8/*/2013 to have them look at my car (2008 Mazda) as there were transmission issues( I previously took my car to Mazda 12 dealership and they told me the issue). The following day I get a call from **** ** (*****) and he stated he was going to rebuild my transmission, he said "the drum, selanoids, torques were all going to replaced and gave me a price of $1,995.00 and he said the car will be ready on Monday (8-**-2013.) He didn't give me a call on Monday or any days after that. I waited until Thursday to call him and he said "the car isnt ready, maybe tomorrow, parts didn't come in yet." I then asked him about paying with a credit card and he said "we agreed on a cash price, I was trying to save you money." he the said credit card price is going to be "$2,395.00". I asked him what's the difference between cash and credit and I also stated, "I thought the price is $1,995.00 no matter what and Why would it be so much of a difference to pay with a credit card?" He then said " I was trying to save you money if you'd pay cash." I then called on Friday (8/**/2103) and he claims the new selanoids aren't working well with the car and he needed to order new ones. So I get a phone call on Monday(8-**-2013) that the car is ready. I pick up the car on Tuesday (8-**-2013.) Now its Saturday, August **** and my service engine light is on and Automatic transmission light is on. The car is exactly the same as when i brought it in! Seems to me nothing was fixed or there are no new parts. I haven't had the car for a week and it's already having the same major issues i brought it in for. Delta Transmissions had my car for 12 days and i paid $2,395.00 for it and its not fixed! I'm extremely upset at how this place conducts business and i find this place to be sneaky and unethical. On they're website they say "they can beat any price." I paid $2,395.00 for a rebuilt transmission when Mazda can give me a new one for $2,400! Also why is there a $400.00 difference for cash or credit pricing? This is 2013!

Desired Settlement: Repair my transmission! Rebuild It! I want to see all of the old parts for verification! I also would love for Delta to explain why the cash price and credit card price is a $400.00 difference?! this is 2013 and I've nver heard of such a thing! A rebuilt transmission costs $2,395.00?! A brand new one costs $2,400! Why Is my service engine light and automatic transmission light on? Fix and rebuild my transmission as you promised! Fix and rebuild my transmission as I paid for it! If you can't fix it correctly, I want a refund!

Business Response:
*** ******* ******:

We have been in business for over 33 years and our record of customer satisfaction is impeccable. It is our customers that remain our primary focus and we do all we can to deliver a timely and properly repaired or rebuilt product. We stand behind all our work with a standard one year warrantee. Unfortunately, our expectation of job completion does not always coincide with our suppliers or parts that are not compatible. Therefore, additional time is often necessary and cannot be helped.

We have since repaired and resolved the issues with a rebuilt transmission with a customer who came to us on August **, 2013. In addition, we have reviewed the customers invoice and have agreed that there was a discrepancy and we have offered a refund of the disputed amount to the customer.
Once again, customer satisfaction is our primary goal and has been for over 33 years.


**** *********
Delta Transmissions

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/19/2013 Problems with Product/Service | Complaint Details Unavailable
12/19/2012 Advertising/Sales Issues
8/27/2012 Problems with Product/Service
1