This Business is not BBB accredited

Carl-Fern Auto Service Station, Inc.

Phone: (631) 981-9181 View Additional Phone Numbers 285 Main Street, Holbrook, NY 11741


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Carl-Fern Auto Service Station, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Carl-Fern Auto Service Station, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carl-Fern Auto Service Station, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1993 Business started: 01/01/1970 Business incorporated: 01/01/1974 in NY
Business Management
Mr. Carlos Ribeiro, Owner
Contact Information
Principal: Mr. Carlos Ribeiro, Owner
Business Category

AUTO REPAIR & SERVICE


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    285 Main Street

    Holbrook, NY 11741

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi my name is ***** and I'm from *******. I bought a car in the us though a friend in **** ******. He took car to get repainted at a excessive price of 6000$. We told the body shop several times that this is a show car that was going to get exported to *******. So the work had to perfect and that's why I wanted to pay that extra price for it. When my friend picked up the car it looked pretty good but he's not a mechanic. He shipped the of to me in *******, believing that he's trusted bodyshop had done a top quality job but no. The job is just ridiculous done. It looks like it's painted in a driveway, full of dust, screws missing, cracked paint and a lot more. I have videos and pictures of it. We now contacted the bodyshop but just said it was not he's problem. He new that the car was exported and he just collected the payment, cheating me and my friend. My question now is what can we do? I now have to get it sanded and repainted. Also get new parts at a much higher cost. I'm looking at a cost of 13.500$ to get it redone because the car is unsellable. Hope u can help. Regards *****

Desired Settlement: Refund the total amount. He destroyed more than he did good. Nothing is useable!!!

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by Carl-Fern Auto Service Station, Inc. regarding complaint ID ********.

Sincerely,

***** ******