BBB Accredited Business since
A&G Community Auto Repair Ltd.
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This firm does all types of auto repair work.
A BBB Accredited Business since
BBB has determined that A&G Community Auto Repair Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A&G Community Auto Repair Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementMr. Alfred Pazereckis, President
AUTO REPAIR & SERVICE
1060 Route 82
Hopewell Jct, NY 12533 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (845) 223-7253(Phone)
- (845) 227-3821(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 5/**/13 at approximately 10 pm A & G Auto Repair tow truck showed up to pick up my car, which was involved in an accident. The car was up on the grass against an electric junction box. The tow operator backed his truck up to the curb, slid the flatbed under my rear tires, hooked up the chains to my rear axle and pulled the car, which rolled effortlessly onto his flatbed. He would not give me a receipt on site, only gave me his business card and told me the car would be in his yard. When I called on Monday 5/**/13 to inquire about taking it to a body shop and how much the tow charges were I was told it would be a total of $621.72. The owner named **, was very rude and yelled at me over the phone and later at my wife in person when we tried to tell him there was a mistake with the charges. His driver added charges for $275 just for showing up and taking the car 8 miles to their shop. Then another $150 for Winching and Recovery, $25 for fuel surcharge, and $50 for cleanup. He performed no clean up and there was no Winching performed as I was there watching him; and fuel surcharge to go 8 miles is outrageous. The driver told his boss the car was in a ditch, which it was not, and my wife offered to show pictures to the owner but he refused, became loud and offensive and told her to pay up or he would keep the car and charge us $65 more per day for every day he kept it on his property. We were forced to pay and be quiet.
Desired Settlement: I would like an apology for my wife from the owner, a billing adjustment from $275 to a reasonable fee to pick up my car and take it only 8 miles away on Sunday night (when he charged us only $75 dollars on Monday to take it to the body shop 5.6 miles away), a removal from the bill and a credit back to our card of the bogus charges of $150 for Winching and recovery, $25 for fuel surcharge and$50 for cleanup.
Dear *** *****,