BBB Accredited Business since
Phone: (845) 471-2377 Fax: (845) 485-1701 92 Honeywell Ln, Hyde Park, NY 12538
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A BBB Accredited Business since
BBB has determined that Molt's Used Auto Parts. Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Molt's Used Auto Parts. Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Business ManagementMr. Charles Molt Mr. Chris Molt, Manager
AUTO PARTS & SUPPLIES-USED & REBUILT AUTO REPAIR & SERVICE
92 Honeywell Ln
Hyde Park, NY 12538 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: About June 3 my car had engine problems I was referred to Molts used auto parts after searching around for pricing and warranty for the engine. On or about 6/**/ car was towed to their facility for replacement of the engine for the quoted price of 2500. . In the first several weeks I was told they had an engine I kept calling them periodically for an up dated status because of all the different dated that I was given by Josh as to when my car would be repaired but it was not until 3 later that they called me to pick up the car in September telling me that my car was ready but as they were testing it out they drove it one hundred miles and now my brake have failed and that they could hardly stop the car. But prior to my engine going bad I had driven the car on June second the car was stop just fine. some time after this I receive another call from molts saying that the tire iron is messed up and that needs to be repaired as well. At this time I felt that they were sabotaging my car so I sent my brother out to the shop to see and he said the showed him a tire rod that was in need of repair but I said do it. So the next day they called and said my car is ready to be picked up. I sent my son into the shop to pick up the car He paid 3200.for rotors brakes and for engine to be repaired. When the car reached my home I went out to start it the car was very loud, had a ticking noise and strong odors of gas and fumes coming into the car and the engine light was on I called back to molts and spoke with someone and they had it towed back to molts. I called back and ask to speak with Josh and he began getting irate with me stating he does not have my car he does not know where it is. I preceded to tell him its on it way back to him and why would he release a car to me like that. I said that my car was not in that condition it was not sounding like that in June. I stated that if my car is not fixed properly why am I paying you all of the money up front. I asked them to put the 1200. back on to my credit card. At this time he placed my on hold an I spoke with the owners son Chris who said they were checking out the car and they will call me back. Chris called me back stating that there was a code that my car was showing and that he had his mechanic there and he would call me back. I was later told that my car was smelling of gas and that the brake line and gas lines were bad and needed to be replaced and that my muffler was why the car was sounding loud. My car was released to me again for my husband to drive upon driving it the car began to shake very bad when in idle and at stopping for lights etc. my drivers side seat was full of ink on the leather seat and my arm rest is completely ripped out and this was not in that condition when car was released into the molts auto shop, muffler was not loud, gas and fumes were not coming into and to this day the engine is not running or working properly I am afraid to drive my car due to all the sabotaging to make money off of me I'm do not feel I deserved this they have my money and I cannot drive the car due to all the shaking and loud noise from the muffler I paid for a service and every time I take my car there something else is messed up upon return
Desired Settlement: I desire to have money returned or paid to another auto company who would be trust worthy to fix my vehicle because I am afraid they well do something to my car to were my family is hurt they so far have not dealt with me as be trustworthy mechanic I reached out to the owner through my husband and they still have not fixed my car engine correctly I would like 1200. of money back to get engine repaired correctly of my arm rest paid for and ink removed from front seat.
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Better Business Bureau:
My car is still in working condition my son was told to drive the car and took it to work five minutes away from my house on the day mentioned above Chuck M*** came to the ******* store where my son works and my son told him that the car was running but the motor is shaking when in idle and when making stops. Chuck M*** and his son Chris ask my son to look under the hood and said to my son that it could be a number of things, broken mount, something not be tighten etc. As I reinterate when my car engine went bad I drove the car the day before, there was no fume, no bad brake, no bad gas line or muffler problems the ink was not in my car seat or and my arm rest was not broken off which he failed to address, I bought my car there for the engine which is still not fully fixed because of the shaking. In regards to work done i don't know if the parts were from my car or not until this day i still have not recieved these so called picture. When i was called to pick up my car i assumed the car engine was fixed properly it had to go back the same day i paid for it also it made me leary because the car did not have many of the problem mention by Molts prior. when I spoke with the Consumer protection they said to file a complaint and not to take my car back there so that is the next step. I am not trying to get something from Molts it was never about the money, it was about the engine that is still shaking in my car . So this is what i'm willing to do because i am afraid to take my car back to them. I will get an estimate of what was not done in regards to the motor shaking have it fixed out of the 1200 dollars send a copy to my credit card company, to consumer protection, to molts and molts will get the remaining money left out of the 1200.00 He talked very badly to my husband on the phone and still does not see that it about what i bought my car there for the car is drivable but the motor is shaking who wants to be shaking everytime you come to a stop? As for the thing that was destroyed well that just shame om them
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Better Business Bureau:
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These people are liars and I will not take my car back to them and as to parts that was taken from my car.They run a junk yard I do not know who those car parts belong to. Yes my brother did go there but because he felt the same way I did about them sabotaging my car and since they have no integrity as to what they did and did not do. They also fired the guy Josh who worked om my car. I will not take my car back to them as I stated prior that every time I took it to them something else was destroyed or sabotaged .They can consider themselves paid and I will take my car to be repaired by a person of integrity. This will be my last response in regards to how they treated me as a consumer so I will be moving forward with the complaint to DMV as told by the consumer agency.
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