BBB Accredited Business since
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This firm provides automotive repair services and sells parts.
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A BBB Accredited Business since
BBB has determined that Emil's All Tire Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Emil's All Tire Co. Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Additional Complaint Information
This firm has not responded to our request for basic information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Business ManagementMr. Ralph Czeisler, Officer
AUTO PARTS & SUPPLIES-NEW AUTO REPAIR & SERVICE
1701 Gravesend Neck Road
Brooklyn, NY 11229 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (718) 332-8499(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I have been a loyal customer of Emil's All Tire for many years. I brought my car for service at 7:30 a.m. on Sunday, 2/*/13. As of 2:30 p.m., my car had been checked although numerous customers arriving after me were being serviced. My repeated complaints to *****, the manager were not addressed. When I first complained at about 11:30 a.m., I was told that the employee who would conduct a road test of my car was busy. When I asked again about an hour later, I was told that I would be taken in a half an hour. At about 2:30 p.m, after waiting seven hours, I could wait no longer and decided to leave. My car was never checked, diagnosed, nor repaired. The way I was treated was unprofessional and unethical. If the manager could not accommodate me promptly or after my repeated inquiries, he should have told me so instead of asking me to continue to wait. At no time, did he acknowledge my concerns nor was I offered an apology or any acceptable explanation for their service failure.
Desired Settlement: This business owes me a sincere apology for wasting seven hours of my time and then providing no service. They also need to ensure that customers are taken without inordinate delays. If they are unable to provide service timely, they should inform customers so that they can make informed decisions as to whether they want to wait.
****** ******** ******:
The response you received is false. When I arrived at the garage at 7:30 a.m., I was told to have seat in the waiting area. I was never told that there was a long wait for service nor was asked to leave my car. Had I been told this, I would have left my car and would have come back later. I live within walking distance of the repair shop.
On at least two ocassions, and after already waiting hours for service, I asked the manager when I would be taken. Each time I was told soon. At no time, was I offered an explanation for service delay or offered an apology. What I was told was the mechanic who road-tested vehicles was busy. Emil's is garage with many mechanics. It is hard to believe that not one was available to help me for seven hours. At 2 p.m. , I asked the manager if I should come back at another time. He responded that he preferred that I continue waiting.
This is a case of an arrogant businessman that does not respect his customers. Its fabricated response is as disturbing as its service failure. If he won't even respond to my complaint honestly, then I don't expect anything more from this unethical business. So just publish these additional comments on your website with my original complaint. If someone reads it and takes their business elsewhere, it will have served its purpose.
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