This business is not BBB accredited.
Cefola's Clarkstown Auto Lube
Phone: (845) 268-3138 Fax: (845) 268-3164 143 Route 303, Valley Cottage, NY 10989
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Family owned and operated business offering auto servece, oil changes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chris Cefola, President
AUTO LUBE & OIL - MOBILE AUTO REPAIR & SERVICE
Alternate Business NamesClarkstown Auto Lube Macchris, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
143 Route 303
Valley Cottage, NY 10989 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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Problems with Product/Service
Read Complaint Details
Complaint: Went to business to receive an oil change on my mother in laws car before returning the lease to dealer due to her death on July ***** of this year.Told ***** that I wanted a regular oil change since I was returning car to dealer.So when it is time to pay cashier, woman tells me it is $62.30.I was told the car only takes synthetic oil which is not true according to the Honda dealer I immediately called after leaving there.I also had a coupon from the dealer for $22.95 for this same service.I should have been told they were using that oil and then had the option to go to the dealer.There regular oil change is $34.99 which I was willing to pay plus I receive a text on my phone for $3.00 off this service,bringing the total down to $31.99 plus tax.I feel like I was taken especially with the attitude I received from the desk/cashier person.She told me I should have gone to Honda then.
Desired Settlement: I would like the refund of the difference between there regular service and what I received.
Business Response: The vehicle in question was a 2012 Honda Accord. According to The manufacture, during the warranty period, the vehicle requires a 0w/20 motor oil. Honda uses a 0w/20 GF5 oil made for them by ****** ********. It is sold only at Honda dealers for a list price of $8.90 per quart( $email@example.com for a 2012 Honda Accord). ( Honda part # 08798-9037 labeled Honda Genuine Ultimate Synthetic) . For an oil to be a 0w/20, it must be a synthetic. Toyota,Mazda,Nissan, etc. all call for this synthetic oil to be used. Honda dealers have been told to call it a Semi-synthetic, so as not to scare the customer. We have used a Service Pro Branded 0w/20 GF5 Synthetic oil in over 6500 Honda vehicles since its introduction 2010. How does Honda do a 0w/20 oil change for $22.95 ? They don't. That is not the final price after they put on shop fees,environmental fees,extra fluid toppoffs,etc.. The vehicle was 2 years old with 7908 miles on it and had a B1 Matinen ce indicator light on the dashboard. a Honda dealer B1 service is an oil and filter change,tire rotation,brake inspection,fluid level check,tie rod check,exhaust system check, etc.... + - $160.(page 491 Honda owners manual). All this considered, I value my impeccable reputation I have made by 27 years without any BBB complaints. I will send the customer a refund on the oil change.