BBB Accredited Business since
Phone: (516) 293-5000 Fax: (516) 249-2576 4339 Hempstead Turnpike, Farmingdale, NY 11735
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A BBB Accredited Business since
BBB has determined that Sarant Cadillac Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Business ManagementMs. Etta Sarant, President
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO REPAIR & SERVICE
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4339 Hempstead Turnpike
Farmingdale, NY 11735 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was contacted by a salesperson (Domenic) and was told that Cadillac has an "get out of your lease" program. I specifically stated that I am not purchasing another vehicle at this time. I was reassured that it was not necessary to lease/buy another car. I made the appointment to return the vehicle on September ****. At that time I was told that in order for me to return the car early, I must purchase another vehicle. The salesman completely misrepresented the the offer and I believe was trying to use the "bait and switch" tactic in order to sell another vehicle.
Desired Settlement: Return of the vehicle early, as offered by the salesperson.
Business Response: Cadillac came out with a Lease Pull Ahead program earlier this month for our customers that have up to 4 payments remaining. Typically, this promotion runs once or twice a year. It only applies to customers that are getting out early and getting into a new Cadillac. Dominic has been with Sarant Cadillac for 19 years and with Cadillac for over 25 years. For over ten years, Dominic has been one of the top five salespeople in the country. He has also maintained a CSI (Customer Satisfaction Index) rating of 97% or better. His track record shows that he is an honest and honorable salesperson. I spoke to Dominic regarding this matter, and he said that he would never tell *** **********, or anyone for that matter, that you can just return your car early without any penalty. *** ********** obviously misunderstood the program guidelines and Dominic. We would be happy to help *** ********** in any way, whether its to get into a new vehicle or to return his lease once it has matured. This was just a misunderstanding and Sarant is always here to help.
Better Business Bureau:
As I stated in my complaint. I specifically asked the dealer when the offer was made to me to return the vehicle that I AM NOT PURCHASING ANOTHER VEHICLE, and made the appointment to only return it. I've leased many cars in the past and if I was to lease another car from the dealer, no special buyback program would be necessary. I am certain that they would take the current lease back early if I leased another one for 3 years. I am clearly aware that it is not a common practice for a dealer to take the car back 4 month early. For that reason, I made 2 additional follow up phone calls to question Dominic before the scheduled appointment to confirm the details.
In order for the BBB to appropriately process your response, you MUST answer the question above.
**** ********** *
|10/20/2014||Advertising/Sales Issues | Complaint Details Unavailable|
Customer Reviews Summary