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Metropolitan New York, Long Island, and the Mid-Hudson Region

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Feder's Subaru

Phone: (845) 344-3100 243 Dolson Avenue, Middletown, NY 10940 View Additional Email Addresses http://www.federssubaru.com

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Description

Auto sales of new and used cars.  Auto repair and part sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Feder's Subaru include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Additional Complaint Information

This firm has not responded to our request for basic information.

Additional Information

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BBB file opened: November 01, 1995 Business started: 01/01/1989
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Mr. Joseph Feder, Owner/GM
Related Businesses
Feder's Acura
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES-NEW AUTO REPAIR & SERVICE AUTO PARTS & SUPPLIES-USED & REBUILT

Alternate Business Names
Feder's Auto Group, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    243 Dolson Avenue

    Middletown, NY 10940

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were refused service to our vehicle because they want us to pay them $1,000 due to an error that they did on the original purchase of our vehicle. This was not our fault or our issue, all our paperwork is correct as shows no money due.. IF we owe them any money we would have been sent to collections or a lein on our vehicle would have been put in place. Their issue was an internal issue that they need to address internally.

Desired Settlement: I want them to apologies for what they put my wife through when she went to in for service. and i want a credit for a future service. it was unacceptable to demand payment on a internal mistake after all the paperwork that was signed is shows the correct deal.

BBB's Final Determination: Business is out of business.

6/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On October 2008, the consumer went to the dealer for tune up on her 05 Subaru. While at the dealer she was told that buying a new vehicle would work out better. She agreed as per what she was explained. She was told that her current car would be taken over by the dealer and she would be placed on a CPO 08 Subaru impreza. What she later found out was that the dealer was actually taking the car in as a lease return and the consumer was stuck with the bill for overage miles and damages. This totaled 2300. The consumer was not aware of these additional charges and went back a few days after the purchase to complain about the added charges that were not brought before her at time of purchase. She was in tears at time of conversation because she would have never bought a new car if she had known that she would have to pay to get rid of her original vehicle which she only owed 7000 at time of lease end. When confronted by the finance person, he told her that regardless of her decision to either buy a new car or pay the remaining balance of her existing car, she would still have to pay the overage miles and damages. She stated that according to her original car sales person, if she wanted to buy the car at the end of the lease instead of paying for miles, she could just buy the car and not worry about paying for the overage miles since she would be buying the car outright. This notion was quickly shut down by the representative and that whoever told her this didn't know what they were talking about. These kinds of false statements to a consumer and denial to rectify a wrong by the dealership when the customer returned, but instead followed by more lies is unacceptable and not deserving of such a high rating by this entity of the aforementioned dealer.

Desired Settlement: The dealer should rectify their employees lack of ethics by honoring their original agreement with the consumer and paying back what was wrongly charged.

Business Response: To Whom It May Concern;
According to our records, it was never agreed that Feder's Subaru would take over her 2005 Subaru. The signed Purchase Agreement does not mention her trading in her 2005 Subaru lmpreza AT All. She was at the end of her lease and the vehicle was treated as a normal Subaru lease turn-in. A copy of the Purchase Agreement is attached.
 
However, we did agree to pay her last balloon payment of $277 and mileage @ 15 cents per mile (x) 2366 miles= $354.90. A copy of our check #***** dated 10/**/08 In the amount of $631.90 is enclosed. A signed copy of the customer's original lease agreement is also enclosed, specifying that the maximum allowable odometer reading is 72009 at end of term (#9), with a cost of 15 cents per mile for over mileage. According to Chase's statement, the customer had 82375 miles on the car at time of trade in costing the customer $1554.90 in mileage. We have no control over the body damage discovered by the appraisal company for excessive wear and tear by the customer.
 
In closing, please find a copy of the customer's final statement from Chase, dated 11/*/2008. *** ***** brought it in to our dealership and the Business Manager went over it with her. He then called Chase to assist her in reducing the amount owed for body damage and mileage. He was able to reduce the
$2258.97 in charges to $1889.97, saving her $369.
 
A long period of time has elapsed since this happened and this complaint was filed. Looking back at all our information, we believe that we did everything that we could at that time to make the customer happy in striving to provide complete customer satisfaction. No further actions will be taken at this time.
 
Should you have any further questions, please feel free to contact me at ###-###-####.
 
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint*** *******, and have determined that my complaint has NOT been resolved because:

At no point in their reply does this business address the fact that their employee lied to the customer. There is no car dealership that charges customers for damage or mileage if they trade in or decide to buy the car outright, yet this was exactly what this customer was told would happen regardless whether she traded in her car purchased it or returned it as a lease. This is a completely false statement. This was the response of the dealership when the customer returned to them with her complaints. If this business can make misleading statements to customers, a 50 year old woman, who returned crying a few days later, and who in good faith purchased a second vehicle from the dealership, then when do we say enough is enough. No one should be allowed to lie to customers and make false statements only to make a sale. If this dealership feels that this is the right way to do business then shame on them and for those who allow it to happen.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *****

Business Response:
In reference to ********** 
 
After extensive research, anyone who dealt with this customer in 2008 does not remember the facts as stated by the customer. We have honored every request that was written on the purchase agreement signed by the customer. Feder's actually went beyond what was listed on the purchase agreement in order to keep the customer satisfied. We're sorry that this is not enough to satisfy the customer.
 
 
 

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

9/26/2012 Problems with Product/Service
8/15/2012 Billing/Collection Issues
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