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Auto sales of new and used cars. Auto repair and part sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Feder's Subaru include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Additional Complaint Information
This firm has not responded to our request for basic information.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
Phone Number: (212) 645-5550
Type of Entity
Limited Liability Company (LLC)
Related BusinessesFeder's Acura
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES-NEW AUTO REPAIR & SERVICE AUTO PARTS & SUPPLIES-USED & REBUILT
Alternate Business NamesFeder's Auto Group, LLC
THIS LOCATION IS NOT BBB ACCREDITED
243 Dolson Avenue
Middletown, NY 10940 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We were refused service to our vehicle because they want us to pay them $1,000 due to an error that they did on the original purchase of our vehicle. This was not our fault or our issue, all our paperwork is correct as shows no money due.. IF we owe them any money we would have been sent to collections or a lein on our vehicle would have been put in place. Their issue was an internal issue that they need to address internally.
Desired Settlement: I want them to apologies for what they put my wife through when she went to in for service. and i want a credit for a future service. it was unacceptable to demand payment on a internal mistake after all the paperwork that was signed is shows the correct deal.
BBB's Final Determination: Business is out of business.
Read Complaint Details
Complaint: On October 2008, the consumer went to the dealer for tune up on her 05 Subaru. While at the dealer she was told that buying a new vehicle would work out better. She agreed as per what she was explained. She was told that her current car would be taken over by the dealer and she would be placed on a CPO 08 Subaru impreza. What she later found out was that the dealer was actually taking the car in as a lease return and the consumer was stuck with the bill for overage miles and damages. This totaled 2300. The consumer was not aware of these additional charges and went back a few days after the purchase to complain about the added charges that were not brought before her at time of purchase. She was in tears at time of conversation because she would have never bought a new car if she had known that she would have to pay to get rid of her original vehicle which she only owed 7000 at time of lease end. When confronted by the finance person, he told her that regardless of her decision to either buy a new car or pay the remaining balance of her existing car, she would still have to pay the overage miles and damages. She stated that according to her original car sales person, if she wanted to buy the car at the end of the lease instead of paying for miles, she could just buy the car and not worry about paying for the overage miles since she would be buying the car outright. This notion was quickly shut down by the representative and that whoever told her this didn't know what they were talking about. These kinds of false statements to a consumer and denial to rectify a wrong by the dealership when the customer returned, but instead followed by more lies is unacceptable and not deserving of such a high rating by this entity of the aforementioned dealer.
Desired Settlement: The dealer should rectify their employees lack of ethics by honoring their original agreement with the consumer and paying back what was wrongly charged.
To Whom It May Concern;
Better Business Bureau:
At no point in their reply does this business address the fact that their employee lied to the customer. There is no car dealership that charges customers for damage or mileage if they trade in or decide to buy the car outright, yet this was exactly what this customer was told would happen regardless whether she traded in her car purchased it or returned it as a lease. This is a completely false statement. This was the response of the dealership when the customer returned to them with her complaints. If this business can make misleading statements to customers, a 50 year old woman, who returned crying a few days later, and who in good faith purchased a second vehicle from the dealership, then when do we say enough is enough. No one should be allowed to lie to customers and make false statements only to make a sale. If this dealership feels that this is the right way to do business then shame on them and for those who allow it to happen.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
|9/26/2012||Problems with Product/Service|