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Metropolitan New York, Long Island, and the Mid-Hudson Region

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Description

Auto sales of new and used cars.  Auto repair and parts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Feder's Acura meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Feder's Acura include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: March 01, 1993 Business started: 01/01/1989 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Feder, Owner/GM
Contact Information
Principal: Mr. Michael Feder, Owner/GM
Related Businesses
Feder's Subaru
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES-NEW AUTO REPAIR & SERVICE AUTO PARTS & SUPPLIES-USED & REBUILT

Alternate Business Names
Feder' Auto Group, LLC

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (845) 341-0073 (Fax)
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Additional Email Addresses

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Complaint Detail(s)

1/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2007 BMW from Feder's Acura about a month ago and there's lights coming on saying it needs service, antifreeze, and it also says there's a transmission fault. When I call the dealership to ask them to fix it, they gave me another garage's number to go to because they said there's nothing they can do. They sold me a lemon car and I feel I'm now stuck with a car that's full of problems. I was taken advantage of because they knew something was wrong with the car and now that I have it, they want nothing more to do with it because every time I call the dealership, they say "I'm sorry, there's nothing we can do."

Desired Settlement: I would like to give the car back to them.

Business Response:

customer purchased a 2007 Bmw with 100835 miles on it.customer was informed that the vehicle is sold as is with no warranties expressed or implied because it has over 100000 miles. the vehicle was serviced in June 2013 as per the previous customer at a *** ********** in NJ with 96108 miles at the time.it had the maintenance performed including the transmission was serviced.we verified this with the dealership. customer signed all documents on delivery including the bill of sale which states no warranties expressed or implied.. customer called sales person on 11/*/2013 and said it had a vibration when driving over 70 mph. she brought vehicle in and it needed tires rebalanced which we did.. customer called sales person on 12/*/2013 to complain a light came on the dash. sales person explained to her we don't have a bmw computer to check it but we have a repair shop that we deal with that services European cars. salesperson gave her the phone number and even called the repair shop to let them know to check out the car. salesperson had called customer 6 times and she still did not bring car to them to have checked out.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved