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In Metropolitan New York, Long Island, and the Mid-Hudson Region

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Description

Major Appliances, Televisions, Computers and Electronics

BBB Accreditation

A BBB Accredited Business since

BBB has determined that P.C. Richard & Son Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for P.C. Richard & Son Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 381 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

381 complaints closed with BBB in last 3 years | 123 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 50
Billing/Collection Issues 16
Delivery Issues 9
Guarantee/Warranty Issues 38
Problems with Product/Service 268
Total Closed Complaints 381

Additional Complaint Information

This firm has not responded to our request for basic information.

Additional Information

top
BBB file opened: March 01, 1967 Business started: 10/11/1909 in NY Business incorporated: 01/01/1910 in NY
Type of Entity

Corporation

Business Management
Mr. Gregg Richard, President Rick Gioia, Manager, Service Division Mr. Gary Richard, Chief Executive Officer
Contact Information
Principal: Mr. Gregg Richard, President
Business Category

APPLIANCES-MAJOR-DEALERS

Products & Services

P.C. Richard & Son Inc. sells the following brand(s): All Major Electronics and Appliance Brands

P.C. Richard & Son Inc. offers the following product(s): Appliances & Electronics

Method(s) of Payment
Mastercard, Visa, Discover, American Express, P.C. Richard Credit Card & P.C. Richard Gift Cards
Refund and Exchange Policy
1
If opened and/or used, the following
merchandise is non-returnable & not
sold on a trial basis:
Home Appliances
Air Conditioners
TVs - 50" & Larger
iPods
iPads
Computers
Video Game Systems/Games
If any repairs are required, service will be done in accordance with the Manufacturer's warranty.

2
All other merchandise must meet
the following conditions for
exchange, store credit or refund:
Return merchandise to store within 30 days of purchase with original sales receipt.
Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.
Authorized credit card refunds will be applied to credit card used for purchase.
Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.

1

If opened and/or used, the following

merchandise is non-returnable & not

sold on a trial basis:

  • Home Appliances
  • Air Conditioners
  • TVs - 50" & Larger
  • iPods
  • iPads
  • Computers
  • Video Game Systems/Games

If any repairs are required, service will be done in accordance with the Manufacturer's warranty.

 

2

All other merchandise must meet

the following conditions for

exchange, store credit or refund:

  • Return merchandise to store within 30 days of purchase with original sales receipt.
  • Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.
  • Authorized credit card refunds will be applied to credit card used for purchase.
  • Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.
1

If opened and/or used, the following

merchandise is non-returnable & not

sold on a trial basis:

  • Home Appliances
  • Air Conditioners
  • TVs - 50" & Larger
  • iPods
  • iPads
  • Computers
  • Video Game Systems/Games

If any repairs are required, service will be done in accordance with the Manufacturer's warranty.

 

2

All other merchandise must meet

the following conditions for

exchange, store credit or refund:

  • Return merchandise to store within 30 days of purchase with original sales receipt.
  • Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.
  • Authorized credit card refunds will be applied to credit card used for purchase.
  • Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.
1

If opened and/or used, the following

merchandise is non-returnable & not

sold on a trial basis:

  • Home Appliances
  • Air Conditioners
  • TVs - 50" & Larger
  • iPods
  • iPads
  • Computers
  • Video Game Systems/Games

If any repairs are required, service will be done in accordance with the Manufacturer's warranty.

 

2

All other merchandise must meet

the following conditions for

exchange, store credit or refund:

  • Return merchandise to store within 30 days of purchase with original sales receipt.
  • Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.
  • Authorized credit card refunds will be applied to credit card used for purchase.
  • Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.
1

If opened and/or used, the following

merchandise is non-returnable & not

sold on a trial basis:

  • Home Appliances
  • Air Conditioners
  • TVs - 50" & Larger
  • iPods
  • iPads
  • Computers
  • Video Game Systems/Games

If any repairs are required, service will be done in accordance with the Manufacturer's warranty.

 

2

All other merchandise must meet

the following conditions for

exchange, store credit or refund:

  • Return merchandise to store within 30 days of purchase with original sales receipt.
  • Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.
  • Authorized credit card refunds will be applied to credit card used for purchase.
  • Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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