BBB Business Review

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BBB Accredited Business since

P.C. Richard & Son Inc.

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Phone: (631) 777-4100 Fax: (631) 777-4109 150 Price Pkwy, Farmingdale, NY 11735 http://www.pcrichard.com


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Description

Major Appliances, Televisions, Computers and Electronics


BBB Accreditation

A BBB Accredited Business since

BBB has determined that P.C. Richard & Son Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for P.C. Richard & Son Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 378 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

378 complaints closed with BBB in last 3 years | 133 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 12
Delivery Issues 8
Guarantee/Warranty Issues 40
Problems with Product/Service 278
Total Closed Complaints 378

Additional Complaint Information

This firm has not responded to our request for basic information.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on P.C. Richard & Son Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 01, 1967 Business started: 10/11/1909 in NY Business incorporated 01/01/1968 in NY
Type of Entity

Corporation

Business Management
Mr. Gregg Richard, President Rick Gioia, Manager, Service Division
Contact Information
Principal: Mr. Gregg Richard, President
Customer Contact: Legal Violations, Consumer Complaint Handler
Business Category

APPLIANCES-MAJOR-DEALERS

Products & Services

P.C. Richard & Son Inc. sells the following brand(s): All Major Electronics and Appliance Brands

P.C. Richard & Son Inc. offers the following product(s): Appliances & Electronics

Method(s) of Payment
Mastercard, Visa, Discover, American Express, P.C. Richard Credit Card & P.C. Richard Gift Cards
Refund and Exchange Policy

P.C. Richard & Son strives to deliver best-in-class service for our customers to make shopping with us simple and hassle-free. One way we achieve this is by offering free returns for our customers. If your return meets the below requirements and you are unhappy with your pcrichard.com purchase, please call customer service at 877-727-1909 or e-mail support@pcrichard.com to process a free return.

Internet Orders: For all USPS and UPS orders: Please call customer service at 877-727-1909 or e-mail support@pcrichard.com with your name, invoice number, contact number, and details of the return to begin the process. A UPS return label will be sent to you via e-mail by one of our customer service representatives. Please allow your return 3-5 business days to reach our facility and be processed. If you have requested an exchange, your new item will be sent to you within 2 business days after the returned item as been received.

Internet orders: For all P.C. Richard & Son local delivery: Please call customer service at 877-727-1909 or e-mail support@pcrichard.com with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will work with you to schedule a convenient day to pick up your return.

Internet Orders For all Pilot Air orders: Please call customer service at 877-727-1909 or e-mail support@pcrichard.com with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will have the Pilot Air location in your area contact you within 24 hours to set up a pick up date. If the item is being exchanged, we will coordinate the drop-off of your new item and the pickup of your return during the same visit.

No outer packaging? No worries! You do not need an outer box or bag to send your order back; all you need is the manufacturer’s box and packaging that the item originally came in.

Once your order has been returned to us, please allow up to 15 business days for your credit to show on your account.

Thank you for shopping at pcrichard.com!

1. If opened and/or used, the following merchandise is non-returnable & not sold on a trial basis:Home AppliancesAir ConditionersGeneratorsTVs - 50" & Larger iPods ® & iPads ®ComputersVideo Game Systems & GamesSmart Watches & Fitness BandsPrepaid CardsGift CardsMattresses & Box SpringsBedding AccessoriesIf any repairs are required, service will be done in accordance with the Manufacturer's warranty.

2 All other merchandise must meet the following conditions for exchange, store credit or refund:Return merchandise to store within 30 days of purchase with original sales receipt.Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.Authorized credit card refunds will be applied to credit card used for purchase.Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing. 

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.