BBB Accredited Business since
Garden City Antique & Fine Arts, Ltd.
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A BBB Accredited Business since
BBB has determined that Garden City Antique & Fine Arts, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Garden City Antique & Fine Arts, Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
70 Wyatt Road
Garden City, NY 11530 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (516) 873-8200(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The Estate entered into an agreement with Garden City Antiques and Fine Art and *** ********* in early Apr 2014. The companies have not fulfilled their obligation under the signed Agreement with the Estate. The Agreement allowed them to dispose of the personal property of ****** ****** at ** ******* **** ****** ***** **. Under the Agreement, the items were to be disposed of first by public auction, second by donation and last by removal from the property, in exchange for the Estate receiving 75% of the auction sales price for each item sold, minus the agreed upon fee. Personal property was sold at ****'s public auction for a total sales price of $15,607.50, from which the Estate was due a gross amount of $11,705.62. The agreed upon total fee was not to exceed $750.00 as specified in the Agreement for trucking, shipping and handling. An additional fee of $50.00 for a motel and $40.00 to fix a furniture leg broken in transit was later verbally agreed to. No other additional fees have been agreed to. The Estate should have received at least $10,865.62 from the companies. To date the Estate has only received one check for $7,964.50 which was deposited into the Estate account after being endorsed under the written phrase "Under Protest and Reserving all Rights" which demonstrates that the Estate does not accept the check as payment in full. A phone message was left for ******* ****** at ###-###-#### on 10/*/2104 and a letter from the Estate was sent to the companies, on 1/**/15, regarding this matter. No response has been received.
Desired Settlement: The Estate receives the remainder of their obligation under the Agreement in the amount of $2901.12, payable to the Estate of ****** ******. Please Note: As no place was found in this form for the attachment of documents, electronic copies of documents are available upon request to appropriate parties.
Business Response: Please be advised,Garden City Antiques did not ever have possession of the estate pieces,did not receive the check for the sale nor has any obligation for the results of the sale.I have spoken to *** ********* and the check she received was after the expenses which were incurred for shipping packing and the commission for selling these pieces,The finer piece were given to another auction house the night before I was supposed to pick them up,so I did not want to have anything to do with this person or the estate,******* ###-###-####
Better Business Bureau:
The copy of the signed Agreement referenced in the complaint is attached along with a copy of the Consignor Statement, check reverse and Estate letter of 1/**/15.
In order for the BBB to appropriately process your response, you MUST answer the question above.
****** ** ****** ****** *** **** ******* *****