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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Fresh Air Pro

View Additional Phone Numbers 120 W 58th St Apt 2A, New York, NY 10019 http://www.freshairpro.com

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Description

This firm sells stand-alone air purifiers for residential and commercial needs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fresh Air Pro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fresh Air Pro include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: February 13, 2009 Business started: 07/22/2003 in NY
Type of Entity

Corporation

Business Management
Dr. Tyler Orehek, President / CEO
Contact Information
Principal: Dr. Tyler Orehek, President / CEO
Business Category

AIR CLEANING & PURIFYING EQUIPMENT

Alternate Business Names
FreshAirPro FreshAirPro.com

Additional Locations

  • 120 W 58th St Apt 2A

    New York, NY 10019

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (212) 315-0430(Phone)
  • (888) 422-2005(Phone)
  • (212) 315-0158 (Fax)
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Complaint Detail(s)

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed order on Feb **, 2014, *************** charged my credit card immediately. After that, no contact, no delivery, no shipping confirmation or information till Feb ****. And finally somebody pickuped the cs 800 number phone after I called multiple times and told me they will ship it immediately. It's ridiculous for no shipping and no explanation after 15 days. So I disputed credit card and cancel the order. BTW their customer service sounds very rude and careless. I asked them if they are not planning to fulfill orders why they charge my credit card immediately. It's a $1798 purchase. It's a possible fraud since not everybody review their credit card statement carefully.

Desired Settlement: want to pull awareness of the possible fraud activities the online merchant might conduct.

Business Response:

Hi *** ******

My name is *** ***** ****** and I am the ***** *** ********t of FreshAirPro. We have been in business for 10+ years and have NEVER had a compliant after thousands of sales. This customer was very impatient and was informed that the item was out of stock. When she called back some time later upset about the delay...we immediately refunded her card in full for the $1798....not a penny less.

Also, she made it sound like she called in to place the order and we charged her card right away. We did not take her order over then phone as she did not call in to place the order. She instead placed the order on her own from the privacy of her own computer. The second she wanted a refund, the refund was issued at that very moment. She was made whole right away.

Please find attached a screenshot which shows the refund in full. I respectfully request that BBB dismiss this frivolous complaint immediately. Thank you.

Sincerely,

 

*** ***** ****** ** *** ***** ****** ********* ******************* ************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved