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BBB Accredited Business since
Phone: (212) 677-5333 99 University Place, 7th Floor, New York, NY 10003 View Additional Email Addresses
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Unpakt lets you find a reputable moving company, compare exact prices and book your move online. Instantly.
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A BBB Accredited Business since
BBB has determined that Unpakt, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Unpakt, LLC include:
- Length of time business has been operating
Factors that raised the rating for Unpakt, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementSharone Ben-Harosh, Owner Mr. Israel Carmel, Owner Mr. Adam Doron, Chief Operating Officer
ADVERTISING-DIRECTORY & GUIDE MOVERS
Method(s) of PaymentMajor credit cards.
99 University Place, 7th Floor
New York, NY 10003 (212) 677-5333 Directions
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I planned a move on July ** through Unpakt on July *, and received a confirmation email. On July **, I received another confirmation email. Later on July **, I received a notification that the movers cancelled the move. I contacted Unpakt about it, and they said they would call the movers to find out what happened. I called an hour later, and they said they could not contact the movers. Unpakt also said that there was nothing they could do for me, while seemingly laughing in the background. I then called the movers, and someone answered instantly. The mover said they never accepted the move from Unpakt, and that Unpakt had no updated their schedule to accurately reflect their availability. I now have no idea how or when I will accomplish my move, which is extremely time-sensitive.
Desired Settlement: I would prefer, or would have preferred, Unpakt make an ounce of effort on their end to find a new mover for the same date, refund the difference in price, and at least ostensibly value me as a customer.
Unpakt is a live, online marketplace for moving companies and customers to communicate with each other. Every moving company operates under the same terms and conditions which makes each company responsible for giving accurate prices and availability to their prospective customers. Like any live marketplace, if a service provide is listed available, then a customer should be able to retain those services. The company with which ************* scheduled his move misunderstood their responsibilities at the time of his booking and communicated this error to him; under the belief that Unpakt was accountable for updating their availability. The moving company did not update their availability, which led to overbooking and let him without a mover. As a third-party, Unpakt is not financially liable for any cancellations or availability changes made by moving companies, but we work diligently with each company to ensure smooth moving experiences for every customer.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.