BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Maxi Aids, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Maxi Aids, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||9|
Type of Entity
Business ManagementMr. Elliot Zaretsky, President
Alternate Business NamesDomorehealthcare.com Hear More, Inc. Hear-More Hearmore.com Learnmoreshop.com Maxi-Aids For Independent Living
Industry TipsDirect Mail and Telemarketing for Charities
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (631) 752-0521(Phone)
- (631) 752-0738(Phone)
- (631) 752-1148(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|9/19/2013||Problems with Product/Service|
|9/17/2013||Problems with Product/Service|
Read Complaint Details
Complaint: Approximately 6 weeks ago I ordered a radio controlled watch for my very elderly Mother who is ******* *****. The information on the MaxiAid site states that in 2-3 days the order is processed and would be on its way. I have contacted the company numerous times stating my dissatisfaction with the untimeliness of delivery. 3 weeks ago I was told it would be on its way the next week. That didn't happen. Then was told it would be on its was this week. Well here it is Thursday and so far no watch. Today the information given me is that is was the manufacturer's fault not MaxiAids. So today I sent another e-mail regarding this and asked for the manufacturer's address/phone number and was told this information is not given out. Frustration at these replies are indeed beginning to wear on me. Never having had such problems with ordering an item from companies, I'm baffled by MaxiAids lack of compliance. Thank you
Desired Settlement: Should this company fail to deliver the order I will have to cancel it.
*** ****** ** ********* ***** * *******
*** ******** placed a Web Order on 3/**/13 for a Backorder Atomic Talking Watch Item * ******. On our website it said that the item is available in 3 to 4 weeks. Unfortunately, there was a delay with manufacturer but the item did arrive to us on 4/**/13. ** ******** Atomic talking watch was shipped to her on 4/**/13 via Post Office. I've attached a copy of the Tracking Information.
We apologize for any inconvenience.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/11/2012||Problems with Product/Service|
|6/16/2011||Problems with Product/Service|