Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

1-800Accountant has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business Profilefor1-800Accountant

    Accountant
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.46/5stars

    Average of 665 Customer Reviews

    Customer Complaints

    322 complaints closed in last 3 years

    146 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/16/2012

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    1800Accountant offers accounting services.

    Business Details

    This is a multi-location business.

    Find a Location

    1-800Accountant has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      260 Madison Ave Ste 1001, New York, NY 10016-2401
      BBB File Opened:
      12/2/2003
      Years in Business:
      24
      Business Started:
      8/24/1999
      Business Incorporated:
      2/9/2012
      Accredited Since:
      3/16/2012
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • 1-800-Accountant
      • 1800Accountant
      Business Management
      • Mr. Michael Savage, CEO
      Contact Information

      Principal

      • Mr. Michael Savage, CEO

      Customer Complaints

      322 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I paid $729 for expedited (4-6 business day) *** formation/***/S-Corp on 12/21. After two weeks, I inquired what was taking so long and was told the state was running behind. After four weeks I inquired again and was told the same thing, but this wasn't true. 1800Accountant submitted an unsigned application to the state. 1800Accountant was informed of the issue, but they failed to fix it, even after my inquiry. I asked for a refund of the expedite fee and was told someone would get back to me within 1-2 business days, but no one did.They finally corrected the issue with the signature, and the *** was formed 1/22 along with the **** However, 1800Accountant somehow misspelled my company name. I was told that they would file an expedited amendment to have the name corrected. I requested a refund of the expedite fee again and was told someone would reach out within 1-2 business days, but no one did. After one week, I called the ************************* myself to find out what was taking so long, and I was told that 1800Accountant did not expedite the amendment, and that the name change would take 20+ business days. So, I went to the **** office myself and paid $200 to have the name change expedited. However, they never resolved the *** and S-Corp errors.Someone did finally reach out to me and told me they would not give me any refund, but he was not the one making the decision. I requested to speak with the decision maker and again was told someone would again reach out within 1-2 business days. As expected, no one ever did get back to me.So, I submitted a chargeback of $346 through my bank for ***/S-Corp/and expedite fee only because 1800Accountants repeated mistakes caused multiple delays with *** and they never corrected *** & S-***** 1800Accountant lied to the bank and said they provided all services, and the only issue with *** formation was that the state was slow in processing, which caused the bank to deny the chargeback. Very dishonest.
      Read More

      Customer Reviews

      665 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shemona B

      1 star

      04/18/2024

      I am writing to express my dissatisfaction with the tax preparation services I received from your company. Despite paying $2789, I did not receive the expected value in return.I completed all the work for my taxes, yet your company still filed my taxes incorrectly. The response time was exceptionally slow, and the answers provided were unhelpful or irrelevant. Additionally, my dedicated accountant was unresponsive after the first two appointments. I have attempted to contact her and the company about the error, but I have not received a satisfactory resolution.I have been scammed out of my money and have not received the services that were included in my tax preparation package. I am now facing the inconvenience of having to pay more to fix the errors made by your company.I am deeply disappointed with the lack of professionalism and customer service I have experienced.

      1-800Accountant Response

      04/22/2024

      Dear *******,


      Thank you for bringing your concerns to our attention. Your feedback is highly valuable to us, and we want to assure you that we take these claims very seriously. We are actively investigating the matter to gain a full understanding of your experience. 


      Your satisfaction is our priority, and we're committed to addressing your concerns promptly and thoroughly.


      Thank you for your patience and understanding.


      The *********** Team | 1-800Accountant

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.