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BBB Accredited Business since

Stepper RV Services

Phone: (504) 361-7744 Fax: (504) 361-7731 441 Peters Road, Harvey, LA 70058 http://www.stepperrv.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Recreational Vehicle, Motorhome, RV Repair, RV Maintenance, RV Service, RV Supplies, RV Parts, RV Accessories, RV Detailing, RV Refrigerator Repair, RV Awning Repair, RV Generator Repair, RV Rubber Roof Repair, Travel Trailer Repair, Fifth Wheel Repair, 5th Wheel Repair, Tow Bar Installation,

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stepper RV Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stepper RV Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 2013 Business started: 09/24/2012 in LA Business incorporated 09/24/2012 in LA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roger Toups, Owner
Contact Information
Principal: Mr. Roger Toups, Owner
Business Category

Recreational Vehicles - Repair & Service

Products & Services

Stepper RV Services sells the following brand(s): Atwood, Balance Masters, Bargman, Blue Ox, Camco, Carefree of Colorado, Dicor, Dometic, Draw-Tite, EcoSmart, HWH, K&N, MaxxAir, Norcold, Nordic, Reese, Shur-flo, SMI Braking Systems, Stanadyne, StarTron, Tekonsha, Thetford, Tow-Ready, Valterra, VentLine, Wheel Masters, Winegard

Stepper RV Services offers the following product(s): Vent Lids, Vent Caps, AC Covers, Refrigerator Caps, Tow Bars, Tow Cables, Braking Systems, RV Accessories, Gas Additives, Diesel Additives, Plumbing parts, LP Gas accessories, Antennas, Awnings, Tires,

Method(s) of Payment
Cash, MasterCard, Visa, Discover, American Express, Personal Checks,
Refund and Exchange Policy
Product returns accepted only with receipt.
Alternate Business Names
Stepper Enterprises, LLC Stepper RV Service and Detailing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.