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Southeast Louisiana including the Tri-Parish Area

BBB Business Review

BBB Accredited Business since

Stepper RV Services

Phone: (504) 361-7744 Fax: (504) 361-7731 441 Peters Road, Harvey, LA 70058

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Recreational Vehicle, Motorhome, RV Repair, RV Maintenance, RV Service, RV Supplies, RV Parts, RV Accessories, RV Detailing, RV Refrigerator Repair, RV Awning Repair, RV Generator Repair, RV Rubber Roof Repair, Travel Trailer Repair, Fifth Wheel Repair, 5th Wheel Repair, Tow Bar Installation,

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stepper RV Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Stepper RV Services include:

  • Length of time business has been operating

Factors that raised the rating for Stepper RV Services include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: February 28, 2013 Business started: 09/24/2012 in LA Business incorporated: 09/24/2012 in LA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roger Toups, Owner
Contact Information
Principal: Mr. Roger Toups, Owner
Business Category


Products & Services

Stepper RV Services sells the following brand(s): Atwood, Balance Masters, Bargman, Blue Ox, Camco, Carefree of Colorado, Dicor, Dometic, Draw-Tite, EcoSmart, HWH, K&N, MaxxAir, Norcold, Nordic, Reese, Shur-flo, SMI Braking Systems, Stanadyne, StarTron, Tekonsha, Thetford, Tow-Ready, Valterra, VentLine, Wheel Masters, Winegard

Stepper RV Services offers the following product(s): Vent Lids, Vent Caps, AC Covers, Refrigerator Caps, Tow Bars, Tow Cables, Braking Systems, RV Accessories, Gas Additives, Diesel Additives, Plumbing parts, LP Gas accessories, Antennas, Awnings, Tires,

Method(s) of Payment
Cash, MasterCard, Visa, Discover, American Express, Personal Checks,
Refund and Exchange Policy
Product returns accepted only with receipt.
Alternate Business Names
Stepper Enterprises, LLC Stepper RV Service and Detailing

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

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