BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business is not a BBB Accredited Business.
BBB Rating
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Based on BBB files, this business has a BBB Rating of D+ on a scale from A+ to F.
Reasons for this D+ rating include:
- BBB does not have sufficient information to determine how long this business has been operating
- 8 complaints filed against business
- 1 complaint filed against business that were not resolved
- BBB does not have sufficient background information on this business
This company has had complaints which have been answered by the company, however one was not to the satisfaction of the consumer.
Click here for an explanation of BBB Ratings.
Business Contact & Profile
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Business Management
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BBB has no information regarding Business Management at this time.
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 2 were closed in the last 12 months.
These complaints concerned:
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1
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regarding
Customer Services Issues
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1
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regarding
Failure to respond to phone calls or written requests for assistance or support
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1
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regarding
Guarantee Or Warranty Issues
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1
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regarding
Failure to honor service under the terms of warranties
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2
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regarding
Product Issues
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1
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regarding
Defective product
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1
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regarding
Product Issues
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2
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regarding
Refund Or Exchange Issues
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1
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regarding
Failure to honor promised refunds, exchanges, or credit
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1
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regarding
Refund Or Exchange Issues
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1
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regarding
Repair Issues
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1
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regarding
Delayed completion of repair
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1
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regarding
Service Issues
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1
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regarding
Improper or inferior service
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These complaints were closed as:
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1
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Administratively Closed
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1
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BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
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6
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Resolved
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2
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Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
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1
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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3
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Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
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1
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Unresolved
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1
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Company failed to meet the settlement terms of informal dispute settlement hearing (IDS).
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
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