Business ProfileforMaison St.Charles by Hotel RL

I bookedhotel reservations at MaisonStCharles Feb 6, 2022, whichwas supposed to be an incredible final four experience with my son but turned into a nightmare experience. Last year my son and I went to NO to watch the final four. After reading some reviews I wanted a refund and canceled my reservations. The staff said I could not be refunded because, "you paid in full." Staff told me I needed to call back the next day, which I did. I spoke to staff and she told me it may be difficult to get your refund as you booked in "special event weekend." I told her I was never told this when I purchased these reservations. I also told her I wanted to cancel within 2 hours of when I booked the reservations.She told me to call GMGR which I did.He told me the samething I cannot get a refund. The amount I paid was *******. I told him as I told staff I was never told this, nor could I find this on the website. After going back in forth with GMGR and my credit card company, for several weeks, I was exhausted and at a loss. At this point I gave up and drove to the hotel (from *******) and decided to stay with my son April 1. When I arrived to check in, I was told I did not have reservations. I said, "what do you mean," as I showed them my receipt. The person told me my claim has been in dispute and I should be getting a refund. I did not know what to do as I am not from NO. I felt so bad for my son, as this was supposed to be a great bonding memory with him. Writing this make me sad/angry when I think about the nonsense I was put through. I felt very uncomfortable, so I looked for other places to get reservations. I was desperate as the game was going to start soon. I ended up booking at a much better location and it was walking distance to the Stadium. It was perfect. Long story short, I got home to find out GMGR had still billed me for the hotel, which I did not stay in. I called my credit card company. Thankfully they could see I was taken advantage of and they got my money back.