BBB Accredited Business since
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Blanchard and Company, Inc. is the United States largest and most respected retail investment firm that specializes in rare coins and precious metals.
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A BBB Accredited Business since
BBB has determined that Blanchard & Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Blanchard & Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||13|
Type of Entity
Business ManagementMr. David Beahm, Marketing Director
INVESTMENT ADVISORY SERVICE
Method(s) of PaymentBank Wire (preferred)
Business or Personal Check
Cashier / Certified Check
Credit Card (only on numismatics and some bullion products)
Refund and Exchange PolicyBlanchard and Company, Inc. offers a 10-day customer satisfaction policy after receipt of numismatic coins.
909 Poydras Street Suite 1900
New Orleans, LA 70112 Directions
P.O. Box 61740
New Orleans, LA 70161 (504) 837-3010
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Additional Phone Numbers
- (800) 880-4653(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: On 3/6/13 I ordered $25,000 of gold and silver. At the time I ordered, Sales person *** ******** clearly said that he had the products in stock and that it would ship by the following Fri or Mon at the latest. The company policy is 4-6wks from time of payment. Policy also is that the order will placed the day payment is received. Full payment was given the day I ordered (3/6). I received half of the shipment at approx 5wks. As of this time, I still have not received the other half. It's been oven 10 wks. Mr ******** has changed the story as to why I have not received the remainder of the order a few times. He has refused to reimburse the remainder of the order which totals almost $12,000.
Desired Settlement: Immediate shipment of the remainder of the order or immediate refund if the remainder of the balance.
Re: Complaint Number: 9547845
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 9547845, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|3/8/2013||Problems with Product/Service|
|11/28/2012||Problems with Product/Service|
|7/25/2011||Problems with Product/Service|