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New Mexico and Southwest Colorado

BBB Accredited Business since

Arbor Care, Inc

Additional Locations

Phone: (575) 393-9424 PO Box 128, Hobbs, NM 88241

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Description

Landscape Maintenance -Weed Control, Irrigation Installation/Repair, Tree Trimming/Pruning and Removal, Fertilization, Parking Lot Sweeping.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arbor Care, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Arbor Care, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

top
BBB file opened: January 15, 2013 Business started: 01/01/2007 in NM Business started locally: 01/01/2007 Business incorporated: 05/09/2012 in NM
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industries Division - New Mexico
PO Box 25101, Santa Fe NM 87504-5101
http://www.rld.state.nm.us/construction
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
rldcid@state.nm.us
The license number is 376954.

New Mexico Department of Agriculture
PO Box 30005, Las Cruces NM 88003-8005
http://nmdaweb.nmsu.edu
Phone Number: (575) 646-3208
Fax Number: (575) 646-5977
director@nmda.nmsu.edu
The license number is 61173.

Type of Entity

Corporation

Business Management
Ms. Sherry Goodwin-Hill, Owner
Contact Information
Principal: Ms. Sherry Goodwin-Hill, Owner
Business Category

Landscape Contractors Tree Service Sweeping Service - Power


Additional Locations

  • 1108 W Marland St

    Hobbs, NM 88240

  • PO Box 128

    Hobbs, NM 88241

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

7/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We hired Arbor Care to repair sprinklers. When the man to do the job named *****, arrived I asked the cost and was told $50 per hour. He worked for 5 1/2 hours. We received the invoice which stated a different per hour cost. After calling Arbor Care office and explaining the situation we were told someone by the name of ***** would call back. No one called and we received the same invoice again. We were leaving town for a couple weeks and wanted to pay the bill so my wife paid the bill with a note stating what we were told the cost was $50/hr and paid that amount. The check was cashed but we are now receiving statements with past due amount of $250. We ask for your help on this matter. Thank you for your time.

Desired Settlement: We would like the account to show it is paid in full with no futher past due invoices.

Business Response: This costumer was quoted $50/hr. for irrigation repairs. The company had a price change around the  time of this  specific repair. Arbor Care Inc. always stands by their quotes and apologizes for any inconvenience this has caused the costumer. This customer has an invoice that has been paid in full since May 20, 2013. We strive to keep all our costumers happy! Once again, we apologize for any inconvenience that this has caused the costumer.  


Thank you,

****** ************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved