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New Mexico and Southwest Colorado

BBB Accredited Business since

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Description

Credit Union Services, Personal and Business Loans

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FirstLight Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for FirstLight Federal Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

top
BBB file opened: Business started: 01/01/1970 in NM Business started locally: 01/01/1970
Type of Entity

Sole Proprietorship

Business Management
Pat Aguilera, Vice President Mr. Karl Murphy, President/CEO
Contact Information
Customer Contact: Mr. Karl Murphy, President/CEO
Business Category

Credit Unions

Alternate Business Names
First Light Federal Credit Union

Additional Locations

  • 3105 Del Rey Blvd

    Las Cruces, NM 88012 (575) 526-4401

  • THIS LOCATION IS NOT BBB ACCREDITED

    9983 Kenworthy El Paso, TX 79924

    El Paso, TX 79924

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 24901

    El Paso, TX 79914

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

7/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2012 I was going through chapter 12 and my truck was excluded from the bankruptcy. My Other car was surrendered without any problems. My attorney stated that it was two different loans. I have made every payment on my truck on time, every month. While waiting I became very ill causing me to change my bankruptcy to a chapter 8. On 7-1-09 I bought two (1car, 1truck)with them I bought the life and disability insurance. The payments for the insurance is added to my interest on the contract i signed. Once I was notified that I was disabled and I got to where I could get around better I went to the bank and was told that the insurance was cancelled. I have asked why and who cancelled it the information has stopped.I have been told I have to talk to someone in ElPaso. I have left 3 messages plus I have gone back to the federal credit union on del ray office. Is there anything you can do.

Desired Settlement: I would like the disability insurance that I signed up for and I believe I am still paying for. My payment amount has never changed from day one on the truck and I was never notified that it was cancelled.

Business Response: Thank you for giving FirstLight Federal Credit Union the opportunity to respond to the complaint filed by *** ******** *****. 
 
A written response was mailed directly to *** ******** ***** providing information as to the circumstances that led the credit union to cancel the single life and disability insurance.  We have contacted CUNA Mutual and they are reviewing the credit union’s request to reinstate the insurance and have provided *** ***** with the documents for the disability claim.  Once the final decision is made, *** ***** will be contacted by the Collection Manager ****** ****.  An e-mailed response was also sent to *** *****.
 
Thanks,
 
***** *******Administrative Assistant
FirstLight Federal Credit Union
**** *********
** ***** ** *****
Tel:  ###-###-####

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I am happy that First light has responded  to your inquire.  I see we are going forward at the present time.  I am doing all I can to get the information to Cuna. 

 As long as we continue in a  forward direction I am completely satisfied. 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/31/2012 Problems with Product/Service