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In New Mexico and Southwest Colorado

BBB Accredited Business since

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Credit Union - Financial Services and Employer Group Membership Services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Financial Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for First Financial Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Additional Information

BBB file opened: November 09, 1988 Business started: 11/01/1937 in NM Business started locally: 11/01/1937 Business incorporated: 03/10/1997 in NM

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Financial Institutions Division
2550 Cerrillos Rd 3rd Floor, Santa Fe NM 87505
Phone Number: (505) 476-4885
Fax Number: (505) 476-4670
The license number is 1852318.

Type of Entity


Business Management
Mr. Ronald Moorehead, President/CEO Mr. Clint Gray, AVP Internal Operations Ms. Julie Howell
Contact Information
Customer Contact: Ms. Julie Howell
Principal: Mr. Ronald Moorehead, President/CEO
Business Category

Credit Unions

Additional Locations

  • 1202 E. Hwy 53

    Zuni, NM 87327

  • 1383 N. Hwy 491

    Gallup, NM 87301

  • 1625 Rio Bravo Blvd SW, Ste 18

    Albuquerque, NM 87105

  • 2201 Rio Rancho Blvd SE

    Rio Rancho, NM 87124

  • 2700 San Mateo Blvd NE

    Albuquerque, NM 87110

  • 2929 Coors Rd NE, Ste 104

    Albuquerque, NM 87125

  • 3024 E Main St

    Farmington, NM 87402 (505) 327-4478

  • 313 S. Boardman

    Gallup, NM 87301

  • 601 Tijeras Ave NW

    Albuquerque, NM 87103 (800) 342-8298 (505) 766-5600

  • 700 W 2nd St.

    Portales, NM 88130

  • Pine Hill Market, Rte 125

    Pine Hill, NM 87357

  • PO Box 25587

    Albuquerque, NM 87125

  • 1

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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What government actions does BBB report on?

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Additional Phone Numbers

  • (800) 342-8298(Phone)
  • (505) 768-7123 (Fax)
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Complaint Detail(s)

7/23/2013 Problems with Product/Service | Complaint Details Unavailable
8/15/2012 Problems with Product/Service
8/7/2012 Problems with Product/Service