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            Customer ReviewsforCaprock Veterinary Clinic

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            2 Customer Reviews

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            • Review from Katie H

              1 star

              03/15/2022

              These monsters saw my cat for an abcess, charged me an outrageous amount, and sent me away with antibiotics without a care. We were back 2 weeks later with an even worse abcess, this time they decided to further traumatize her by putting her under, cleaning her paw, stitching it, and then sending us away with more antibiotics and another outrageous ****. 6 months later we were back with the same issue, this time they sedated her and removed an ingrown nail that was over 1 inch long and sent her home with more meds, stitches, and a cone! Here we are 4 months later and my cat is suffering yet again because these neglectful garbage humans didn't fix the issue the 1st time, 2nd time, or even the third time and now want full price to see her again! They screamed at me to calm down when I got upset to the point of crying! They were very very rude and never apologized one time, they screamed at me that I wanted free services when all I wanted were services I had paid for 3 times over and my cat still suffers. Do not go here!
            • Review from Karen Justice

              1 star

              09/03/2021

              After having no issues with this company (after an initial cleric error) I participated in a ************** conversation warning people against Caprock. I asked why, said I didnt have anything negative to add, then shared my personal experience of them even waiving fees. The next day an employee told my husband, during check in, that I was in their DMs. 1. I was not in their DMs, and 2. How ridiculously unprofessional and awkward of a situation to have put both myself and my husband who had no idea where this was coming from to be put in.Seems to me that the negative reviews were warranted and we will be taking our pets elsewhere. What kind of business stirs up drama over a question on a ******** post???

              Caprock Veterinary Clinic Response

              09/20/2021

              Hi, *****! First off, I'm sorry you had a bad experience with us. We strive to offer quality care to both the patients and their owners. Unfortunately, I did try to bring up your account so that a manager could reach out to you to touch base on your negative experience but we do not nor have we ever had a client with your information in our system. If you are affiliated with an account that does not have your name on it, please have the account holder call and give us permission to discuss the account information/details with you and have them leave us a good contact number to reach out to you. If you or the account holder have a hard time getting through on the phone, please be patient and rather try again later or leave us an email. Due to a surge in online harassment, social media negativity, and the unique stresses of our current pandemic, there is a notable veterinary staff shortage in our area and we've tripled our usual clientele to accommodate. I hope this finds you in good health and spirits and we look forward to hearing from you.

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