BBB Business Review

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BBB Accredited Business since

Hawaiian West Travel, Inc.

Phone: (505) 294-0611 Fax: (505) 294-0612 View Additional Phone Numbers 12520 Iroquois Pl NE, Albuquerque, NM 87112

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Building Custom Travel Packages with Clients for Hawaii and Mexico. A full service, family owned agency and open 7 days a week from 9:00 AM to 9:00 PM.  We work through a wholesaler that provides full insurance for $119/person.  This pays all penalties for change or cancellation up to the last business day before travel (with some  exclusions for holiday protection plans).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hawaiian West Travel, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hawaiian West Travel, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hawaiian West Travel, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 04, 2002 Business started: 08/16/1993 in NM Business started locally: 08/16/1993 Business incorporated 08/16/1993 in NM
Type of Entity


Business Management
Mr. John Gowan, Director Ms. Sally Gowan, President
Contact Information
Principal: Mr. John Gowan, Director
Business Category

Travel Agencies & Bureaus

Products & Services

Hawaiian West Travel, Inc. sells the following brand(s): Blue Sky Tours

Hawaiian West Travel, Inc. offers the following product(s): Hotel, Activities reservations for the Hawaiian Islands, Air, Car, We also sell vacations to other locations, but not as our primary business.

Hours of Operation
M: 9:00 AM - 9:00 PM
T: 9:00 AM - 9:00 PM
W: 9:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 9:00 PM
S: 9:00 AM - 9:00 PM
Su: 9:00 AM - 9:00 PM
Method(s) of Payment
We accept major credit cards, checks, money orders, and cash.
Refund and Exchange Policy
We work through a wholesaler that provides a waiver for $69/person.  This pays all penalties and fees for change or cancellation up to the last business day before travel.  They also provide full coverage insurance for $109/person.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.