BBB Business Review

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This business is not BBB accredited.

First Select Travel

Phone: (800) 698-4130 View Additional Phone Numbers 100 Sun Avenue NE, Albuquerque, NM 87109 http://firstselecttravel.com/ ! There is an alert on First Select Travel !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for First Select Travel include:

  • Length of time business has been operating
  • 8 complaint(s) filed against business
  • Failure to respond to 8 complaint(s) filed against business
  • Advertising issues found by BBB


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 8

Additional Complaint Information

Consumers allege receipt of fax advertisements offering deeply discounted vacation packages. After calling the phone number provided on the fax, they are quoted a vacation package price and full or partial payment is made. Consumers are then referred to other businesses, The Travel Center and Fun Time Reservations both out of Clarksburg, Maryland, and are required to pay additional fees before receiving the final vacation package price. Consumers allege the final price of the vacation packages are at least $1,000 more than the initial quoted and advertise price. Consumers further allege refund requests are denied because the business refers to it's contract and states consumers signed paperwork stating additional fees or costs may be incurred. The business did not respond to any complaints brought to their attention.

BBB files indicate this company has a pattern of complaints concerning false advertising issues.  Specifically, consumers allege the final price of the vacation packages is at least $1,000 more that the originally advertised and quoted package price.  BBB Serving New Mexico and Southwest Colorado contacted the business regarding this pattern of complaints but the business failed to respond and notify BBB how they were going to correct the problem. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Select Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 2015
Business Category

Travel Agencies & Bureaus

Additional Information

Consumers report they are referred to two other businesses after making the initial payment for their vacation packages, The Travel Center and Fun Time Reservations. Both businesses provided an address of 23219 Stringtown Road #223, Clarksburg, Maryland. In March 2015, BBB Serving New Mexico and Southwest Colorado contacted the business via e-mail to ask how First Select Travel is related to these other businesses. Unfortunately, the business did not respond to our request.

BBB Serving New Mexico and Southwest Colorado found separate Business Reviews for both The Travel Center and Fun Time Reservations issued by BBB Serving Metro Washington DC and Greater Philadelphia. Consumers may view the Business Review for The Travel Center by clicking here and Fun Time Reservations by clicking here.

BBB Serving Metro Washington DC and Greater Philadelphia also has a Business Review for First Select Travel indicating they are operating out of the same address in Clarksburg, MD. Consumers may view the Business Review for First Select Travel by clicking here.

Additional Tradenames, Addresses & Phone Numbers

During the course of our investigation, BBB Serving New Mexico and Southwest Colorado found this business is not located at their reported address of 100 Sun Ave NE in Albuquerque, New Mexico, which is a multi-story, multi-unit office building, including a virtual office location.  In May 2015, BBB Serving New Mexico and Southwest Colorado contacted the business via e-mail to ask for their true address and additional contact information. Unfortunately, the business did not respond to our request. BBB Serving New Mexico and Southwest Colorado is unable to verify the true location of this business.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.