This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for First Select Travel include:
- Length of time business has been operating
- 8 complaint(s) filed against business
- Failure to respond to 8 complaint(s) filed against business
- Advertising issues found by BBB
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||8|
Additional Complaint Information
Consumers allege receipt of fax advertisements offering deeply discounted vacation packages. After calling the phone number provided on the fax, they are quoted a vacation package price and full or partial payment is made. Consumers are then referred to other businesses, The Travel Center and Fun Time Reservations both out of Clarksburg, Maryland, and are required to pay additional fees before receiving the final vacation package price. Consumers allege the final price of the vacation packages are at least $1,000 more than the initial quoted and advertise price. Consumers further allege refund requests are denied because the business refers to it's contract and states consumers signed paperwork stating additional fees or costs may be incurred. The business did not respond to any complaints brought to their attention.
BBB files indicate this company has a pattern of complaints concerning false advertising issues. Specifically, consumers allege the final price of the vacation packages is at least $1,000 more that the originally advertised and quoted package price. BBB Serving New Mexico and Southwest Colorado contacted the business regarding this pattern of complaints but the business failed to respond and notify BBB how they were going to correct the problem.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Travel Agencies & Bureaus
Consumers report they are referred to two other businesses after making the initial payment for their vacation packages, The Travel Center and Fun Time Reservations. Both businesses provided an address of 23219 Stringtown Road #223, Clarksburg, Maryland. In March 2015, BBB Serving New Mexico and Southwest Colorado contacted the business via e-mail to ask how First Select Travel is related to these other businesses. Unfortunately, the business did not respond to our request.
BBB Serving New Mexico and Southwest Colorado found separate Business Reviews for both The Travel Center and Fun Time Reservations issued by BBB Serving Metro Washington DC and Greater Philadelphia. Consumers may view the Business Review for The Travel Center by clicking here and Fun Time Reservations by clicking here.
BBB Serving Metro Washington DC and Greater Philadelphia also has a Business Review for First Select Travel indicating they are operating out of the same address in Clarksburg, MD. Consumers may view the Business Review for First Select Travel by clicking here.
Additional Tradenames, Addresses & Phone Numbers
During the course of our investigation, BBB Serving New Mexico and Southwest Colorado found this business is not located at their reported address of 100 Sun Ave NE in Albuquerque, New Mexico, which is a multi-story, multi-unit office building, including a virtual office location. In May 2015, BBB Serving New Mexico and Southwest Colorado contacted the business via e-mail to ask for their true address and additional contact information. Unfortunately, the business did not respond to our request. BBB Serving New Mexico and Southwest Colorado is unable to verify the true location of this business.