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Find a Location

AAA New Mexico, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AAA New Mexico, LLC

      10501 Montgomery Blvd NE Albuquerque, NM 87111-3832

      BBB Accredited Business
    • AAA New Mexico, LLC

      3991 E Lohman Ave Ste A Las Cruces, NM 88011-8289

      BBB Accredited Business
    • AAA New Mexico, LLC

      3517 Zafarano Dr Ste D Santa Fe, NM 87507-2624

      BBB Accredited Business
    • AAA New Mexico, LLC

      9231 Coors Blvd NW Ste 5/6 Albuquerque, NM 87114-4064

      BBB Accredited Business

    Business ProfileforAAA New Mexico, LLC

    Travel Agency
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/13/2000

    Years in Business: 116

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Travel Agency Services and Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    AAA New Mexico, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AAA New Mexico, LLC

        10501 Montgomery Blvd NE Albuquerque, NM 87111-3832

        BBB Accredited Business
      • AAA New Mexico, LLC

        3991 E Lohman Ave Ste A Las Cruces, NM 88011-8289

        BBB Accredited Business
      • AAA New Mexico, LLC

        3517 Zafarano Dr Ste D Santa Fe, NM 87507-2624

        BBB Accredited Business
      • AAA New Mexico, LLC

        9231 Coors Blvd NW Ste 5/6 Albuquerque, NM 87114-4064

        BBB Accredited Business
      Location of This Business
      10501 Montgomery Blvd NE, Albuquerque, NM 87111-3832
      BBB File Opened:
      4/1/1975
      Years in Business:
      116
      Business Started:
      1/1/1908
      Business Started Locally:
      1/1/1947
      Business Incorporated:
      11/22/2000
      Accredited Since:
      4/13/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1800003253 for this business, issued by New Mexico Office of Superintendent of Insurance. The expiration date of this license is 2/28/2026.

      These agencies may include:

      New Mexico Office of Superintendent of Insurance

      1120 Paseo De Peralta, 4th Floor

      Santa Fe NM 87501

      (855) 427-5674

      Fax: (505) 8274734

      http://www.osi.state.nm.us/

      BBB records show a license number of 1800003253 for this business, issued by New Mexico Office of Superintendent of Insurance. The expiration date of this license is 2/28/2026.

      These agencies may include:

      New Mexico Office of Superintendent of Insurance

      1120 Paseo De Peralta, 4th Floor

      Santa Fe NM 87501

      (855) 427-5674

      Fax: (505) 8274734

      http://www.osi.state.nm.us/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Interinsurance Exchange
      • AAA Travel Agency
      • Auto Club Enterprises
      • AAA Albuquerque West
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:30 PM
      T:
      9:00 AM - 5:30 PM
      W:
      9:00 AM - 5:30 PM
      Th:
      9:00 AM - 5:30 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      10:00 AM - 2:00 PM
      Su:
      Closed
      Business Management
      • Mr. Randy Bjork, Claims Manager
      • Ms. Ana Gonzalez, Regional Manager
      • Mr. Ed Budanauro, Branch Manager
      • Mr. Tony Reed, Regional Manager
      • Ms. Lacey Roache, Administrative Assistant
      • Mr. Edward Gallegos, Manager of Business Relations
      Contact Information

      Principal

      • Ms. Ana Gonzalez, Regional Manager
      • Mr. Tony Reed, Regional Manager
      • Ms. Lacey Roache, Administrative Assistant

      Customer Contact

      • Mr. Edward Gallegos, Manager of Business Relations
      Additional Contact Information

      Fax Numbers

      • (505) 291-6613
        Primary Fax
      • (575) 526-8684
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      27 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/24/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      My dad has been a AAA member for 50 years or more, and I have been a member off and on for 40. Last week, he needed service. Calling the number, he was redirected to a bot. He was unable to navigate the system and receive service. I called the number and was redirected to the bot. I was unable to navigate the system on my phone. Using a computer I logged into my account and tried to access service unsuccessfully. I ended up calling a towing service for him. The bot said the only way I can cancel my membership is in person in the office. Today I found the office is no longer open on Saturday so I would have to take time off work to cancel my membership. I no longer do business with companies that make it difficult to cancel. I would like to cancel my membership and receive a prorated refund.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bliss W

      1 star

      01/19/2024

      AAA New Mexico ************** is the ABSOLUTE worst insurance company I have ever dealt with. (I would not give them any stars on this review if I could.)I have been a AAA Travel Club member for 25 years. When moving to New Mexico, I purchased AAA auto insurance and have had so much trouble with this company that it should be investigated for fraud, among other unsavory practices!The initial agent I spoke with sold me a policy that AAA doesn't even honor, and now, AAA is telling me I haven't paid my premium, even though I have produced receipts, bank statements, and and reference numbers stating I have paid my bill. I have filed a complaint with the Insurance Commissioner.I DO NOT TRUST THIS COMPANY.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

      BBB reports on known marketplace practices.

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