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Click for BBB Rating on Firestone Tire and Service

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Description

According to information in BBB files, this company operates a chain of more than 1,700 company-owned automotive tire and service stores throughout the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire and Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire and Service. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire and Service.


Additional Information

BBB file opened: July 06, 1972 Business started: 01/01/1900 in NM Business started locally: 01/01/1900
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Casaus, Store Manager Consumer Affairs Mr. Jim Allen, Manager Mr. J.W. Downey, District Manager Mr. Paul Dunnagan, Manager Mr. Robert Petty Jr., Manager Mr. Miguel Ramirez, Manager Mr. Arturo Zavala, Manager
Contact Information
Principal: Mr. Robert Casaus, Store Manager
Business Category

Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Tire Retread & Repair Battery Supplies

Alternate Business Names
Expert Tire GCR Tire Center Mark Morris Tire
Additional Information

ADDITIONAL ADDRESSES AND TELEPHONE NUMBERS This firm is headquartered at 50 Century Blvd., Nashville, TN 37214, 615-872-5000. It's Retail Division is headquartered at 333 East Lake Street, Bloomingdale, IL 60108; 630-259-9000. INDUSTRY TIPS The BBB suggests that when having your car serviced by any company, to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts. Certain states have regulations that mandate how automotive repair dealers must act, what they must disclose when you bring your car in for an estimate of repairs, and what they may not do. Knowing what these are can take some of the uncertainty out of the repair transaction. It's also important, though, to do what you can to make your car last longer before repairs are necessary. For Colorado residents, the Motor Vehicle Repair Act generally requires repair garages to obtain written consent to any repair before work is performed. A repair garage must also provide an oral or written estimate of all costs associated with a particular repair. A repair garage cannot charge more than 10% over the estimate it gives for labor or parts, or $25 dollars, whichever is less, without the consent of the consumer. Additionally, consumers may have private remedies available to them under the Motor Vehicle Repair Act. For additional information, visit the Colorado Attorney General's website at http://www.ago.state.co.us/consprot/consumerlaws/MotorVehicleRepairAct.pdf .

Business Management

This company's headquarters and company-owned locations throughout the country, participate as members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.

Industry Tips
Auto Repair
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.