BBB Accredited Business sinceAdditional Locations
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According to information in BBB files, this company operates a chain of more than 1,700 company-owned automotive tire and service stores throughout the United States.
A BBB Accredited Business since
BBB has determined that Firestone Tire and Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Complaint Information
Find aggregate BBB complaint information for Firestone Tire and Service. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire and Service.
Type of Entity
Business ManagementMr. Robert Casaus, Store Manager Consumer Affairs Mr. Jim Allen, Manager Mr. J.W. Downey, District Manager Mr. Paul Dunnagan, Manager Mr. Robert Petty Jr., Manager Mr. Miguel Ramirez, Manager Mr. Arturo Zavala, Manager
Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Tire Retread & Repair Battery Supplies
Alternate Business NamesExpert Tire GCR Tire Center Mark Morris Tire
ADDITIONAL ADDRESSES AND TELEPHONE NUMBERS This firm is headquartered at 50 Century Blvd., Nashville, TN 37214, 615-872-5000. It's Retail Division is headquartered at 333 East Lake Street, Bloomingdale, IL 60108; 630-259-9000. INDUSTRY TIPS The BBB suggests that when having your car serviced by any company, to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts. Certain states have regulations that mandate how automotive repair dealers must act, what they must disclose when you bring your car in for an estimate of repairs, and what they may not do. Knowing what these are can take some of the uncertainty out of the repair transaction. It's also important, though, to do what you can to make your car last longer before repairs are necessary. For Colorado residents, the Motor Vehicle Repair Act generally requires repair garages to obtain written consent to any repair before work is performed. A repair garage must also provide an oral or written estimate of all costs associated with a particular repair. A repair garage cannot charge more than 10% over the estimate it gives for labor or parts, or $25 dollars, whichever is less, without the consent of the consumer. Additionally, consumers may have private remedies available to them under the Motor Vehicle Repair Act. For additional information, visit the Colorado Attorney General's website at http://www.ago.state.co.us/consprot/consumerlaws/MotorVehicleRepairAct.pdf .
This company's headquarters and company-owned locations throughout the country, participate as members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.