BBB Business Review

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BBB Accredited Business since

Hometown Tire Pros

Phone: (575) 258-2100 View Additional Phone Numbers 1021 Mechem Dr, Ruidoso, NM 88345

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Tires and Custom Wheels, Wheel balancing, Brakes, Alignments, Suspension, Shocks, Struts, Tune-Ups, Batteries, Fuel and Water Pumps, Belts and Hoses, Scheduled Maintenance, Vehicle Inspections, Lift Kits and Accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hometown Tire Pros meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hometown Tire Pros include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hometown Tire Pros
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2013 Business started: 09/07/2012 in NM Business started locally: 09/07/2012 Business incorporated 09/07/2012 in NM
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. J. R. Montoya Mr. Mark Storms, Owner Ms. Sarah Storms, Owner
Contact Information
Principal: Mr. J. R. Montoya
Principal: Mr. Mark Storms, Owner
Principal: Ms. Sarah Storms, Owner
Business Category

Tire Dealers Auto Air Conditioning Auto Customizing Auto Accessories Auto Repair - Maintenance Tire Retread & Repair

Products & Services

Hometown Tire Pros sells the following brand(s): Cooper, Nitto, Goodyear, General, Michelin, BF Goodrich, Uniroyal, Yokohama, and Toyo Tires., Cooper, Nitto, Michelin, BF Goodrich, Goodyear, Toyo and General Tires.

Hometown Tire Pros offers the following product(s): Tires, Custom Wheels, Batteries, Windshield Wipers, Lift Kits and Accessories., Tires, Custom Wheels, Lift Kits, Accessories, Windshield Wipers, Batteries and much more.

Method(s) of Payment
Visa, Master Card, Discover, American Express, Check, Cash, Debit Cards and Fleet Cards.
Refund and Exchange Policy
Our goal is customer satisfaction.  If for any reason you are not happy with a product or service, we will make it right.  Period!!!
Alternate Business Names
M & S Tires
Industry Tips
Auto Repair

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.