Business ProfileforBig O Tires

I brought my truck in for a simple oil change on 7/28/22. I received a call shortly after telling me that my oil drain plug was stripped and that I needed to replace the oil pan and it was going to cost me $750 I promptly asked for the manager who I have dealt with in the past Mr. Hugo M********* who is excellent at customer service and a great manager he was not there they have some stand in because Hugo is on vacation. After consulting with this manager and informing him that the only place that has touched my vehicle since I’ve owned it is big O tires and it’s impossible that the threads on the oil pan just wore out and that it had to be from over torquing the bolt he said no these just wear out and either you can pay the $750 to replace your oil pan $350 for the oil pan and $250 for the labor plus the charge for the oil change or I can call a wrecker and have them tow my truck and have the work done somewhere else. That would not be an issue but they know as well as I do that I’m leaving for a 13 Hour Rd. trip tomorrow morning they have me over a barrel and they know it . I tried to get a hold of somebody in customer service that could put me through to a manager above the stand in since Hugo is on vacation the only options I have are to put in a complaint and wait for a response by the franchise owner . Unfortunately since I have to leave for California I’m not going to be able to resolve this in any other form or function so unfortunately I was forced to pay the $750 for their incompetence I know for a fact that if Hugo would’ve been there this never would’ve happened and unfortunately this is my only way to resolve this because I was told by the acting manager that if I wanted to talk anymore about this that he would just refuse service to me and I could get a wrecker to tow my truck. I am extremely disappointed in the service that I was given considering I’ve spent so much money over the years with this company and been happy. Never again.