BBB Business Review

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This business is not BBB accredited.

Prudential West, LLC

Phone: (877) 849-4490 9445 Coors Blvd NW #1027, Albuquerque, NM 87114

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This company’s nature of business is the transfer of timeshares and this company also specializes in title divestment services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Prudential West, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Prudential West, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 25, 2010 Business started: 06/10/2010 Business started locally: 06/10/2010 Business incorporated 06/10/2010 in
Type of Entity


Business Management
Ms. Loretta Bowen, Unit Lead Manager
Business Category

Timeshare Resale and Rental Marketing

Alternate Business Names
Prudential West
Additional Information

The address listed for Prudential West, LLC at 9445 Coors Blvd NW #1027 is a mail forwarding service. Contract provided by Prudential West, LLC indicates consumers transfer their timeshare titles over to Prudential West, LLC. Per the contract, consumers pay fees associated with the transfer such as processing fees, additional timeshare interest fees to transfer property, in addition to other possible fees. Prudential West, LLC will charge owners $250 each month that the Agreement is in owner default. Company will choose title/closing company to handle transfer of timeshare interest and will pay all closing costs. Consumers are signing over all rights, therefore, as with all contracts, read the contract carefully before signing.

Business Management

If you own a vacation timeshare, be very cautious about people offering to help you resell it for a fee. Many of these sales programs are bogus and the company may not be involved in real estate. Timeshare advertising companies only agree to use due diligence to advertise the timeshare week for sale by owner. In most advertising agreements, no mention is made of location, circulation, or how your timeshare is to be marketed.

Most timeshare resellers require an advance "listing" fee. These fees run from $300 to $500. In most cases, the only way to receive a refund is if they sell your timeshare.

If you want to resell your timeshare and are approached by a company offering to help, consider these precautions:

1. Don't agree to anything over the phone.

2. Don't pay any money until you have actually read and understand the company's contract. You can choose a company that charges a fee after the timeshare is sold.

3. If there is a discrepancy in what the contract says and what the salesperson tells you, believe the contract - not the salesperson.

4. Regardless of what the salesperson tells you, do not assume there is a buyer available for your particular property. These companies only advertise properties' availability.

5. Check with other property owners in your development or with real estate agents serving the area where your property is located to determine if any sales have actually occurred through this method.

6. Find out where the company is located and where it does business. Verify with the state licensing board that the company is licensed to sell real estate where your timeshare is located.

7. Check with the BBB, state Attorney General, and local consumer protection agencies in the state where the company is located to find out the company's customer experience record.

Industry Tips
Timeshare Resale

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.