BBB Business Review

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This business is not BBB accredited.

ProActive Closing Solutions

Phone: (505) 715-4437 Fax: (505) 359-7086 View Additional Phone Numbers 415 Silver Ave SW, Albuquerque, NM 87102 ! ProActive Closing Solutions is Believed to Be Out of Business !

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This company's business is offering Escrow Services

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ProActive Closing Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 03, 2013
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Financial Institutions Division
2550 Cerrillos Rd 3rd Floor, Santa Fe NM 87505
Phone Number: (505) 476-4885
Fax Number: (505) 476-4670
On 4/3/2013 BBB confirmed that ProActive Closing Solutions had not obtained a necessary license from New Mexico Financial Institutions Division.

Type of Entity


Business Management
Ms. Michelle Scott, Agent
Contact Information
Customer Contact: Ms. Michelle Scott, Agent
Business Category

Timeshare Resale and Rental Marketing Timeshare Deed and/or Title Transfer Escrow Service

Alternate Business Names
Pro Active Closing Solutions
Additional Information

BBB Serving New Mexico and Southwest Colorado is unable to find a business registration with the City of Albuquerque or a corporation filing with the New Mexico Public Regulation Commission for this business. 

Additional Tradenames, Addresses & Phone Numbers

BBB Serving New Mexico and Southwest Colorado does not have a physical address for ProActive Closing Solutions. The address listed in this Business Review, 415 Silver Ave SW, Albuquerque, NM, is an empty building owned by PNM, one of New Mexico’s electricity suppliers.  BBB personnel have verified that this building is closed and the business is not located at the address provided. 

Business Management

The contract obtained by BBB references a separate timeshare resale business, The One Solution Marketing, based out of Kansas City, Missouri, and claims The One Solution Marketing has a separate contract for the sale and purchase of a timeshare.   BBB in Greater Kansas City maintains a separate Business Review for The One Solution Marketing, which consumers may view here, The One Solution Marketing.


The website,, claims to offer escrow closing services for consumers selling their timeshares.  BBB received a copy of the contract, and confirmed that the services they are offering requires an escrow company license, issued by New Mexico Regulation & Licensing Department - Financial Institutions Division.  BBB Serving New Mexico and Southwest Colorado is unable to find a valid escrow license for the company, or for the individual agent listed on the contract.

BBB attempted to contact the business to request current license information, but received return mail.  BBB then sent an e-mail to request this information, as well as to request the business’ true physical location.  The business did not respond to our request.  BBB has not received current licensing information and, at this time, BBB does not have a true physical location for the business.  

Industry Tips
Timeshare Resale

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.