BBB Business Review

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This business is not BBB accredited.

TDS Baja Broadband LLC

Find a Location

Phone: (877) 422-5282 View Additional Phone Numbers 901 N Florida Ave, Alamogordo, NM 88310 http://www.bajabroadband.com/


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Description

Cable Television, Internet, Residential and Commercial Phone


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for TDS Baja Broadband LLC include:

  • 71 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Response to 71 complaint(s) filed against business


Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 14
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 52
Total Closed Complaints 71

Additional Complaint Information

BBB files indicate that this company has a pattern of complaints concerning consumers not receiving the speed of Internet service for which they are subscribed. BBB serving New Mexico and Southwest Colorado contacted the company regarding this pattern of complaints on March 11, 2015 and on March 27, 2015, the company provided the following response:

In 2014, TDS Baja Broadband LLC completed two network capacity upgrade projects to attempt to meet bandwidth demand and growth. Unfortunately, there was much suppressed demand and the additional capacity was quickly used up after each upgrade. TDS Baja Broadband is nearly complete with another network capacity upgrade project which will double the current network capacity in our Hobbs NM serving area. This project is expected to be completed in the next 4 weeks.

Furthermore, to more effectively cover future growth and expand our service offerings, TDS Baja Broadband has another project to replace equipment with Arris E6000 CMTS (using DOCSIS 3.1 which is the most up-to-date cable technology). This is a large investment for our Hobbs NM service area. We are deploying this technology in several other service areas as well.

 

Customer Reviews Summary Read customer reviews

3 Customer Reviews on TDS Baja Broadband LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: October 23, 2007 Business started: 09/09/2008 Business started locally: 09/09/2008 Business incorporated 05/08/2006 in
Type of Entity

Corporation

Business Management
Ms. Pam Trickel, TDS Telecom Regulatory Compliance Ms. Vanessa Vega, Customer Care Manager
Business Category

Television - Cable, CATV & Satellite

Alternate Business Names
Baja Broadband
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.