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Phone: (877) 422-5282 View Additional Phone Numbers 901 N Florida Ave, Alamogordo, NM 88310
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Cable Television, Internet, Residential and Commercial Phone
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for TDS Baja Broadband LLC include:
- 71 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
- Length of time business has been operating
- Response to 71 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||52|
|Total Closed Complaints||71|
Additional Complaint Information
BBB files indicate that this company has a pattern of complaints concerning consumers not receiving the speed of Internet service for which they are subscribed. BBB serving New Mexico and Southwest Colorado contacted the company regarding this pattern of complaints on March 11, 2015 and on March 27, 2015, the company provided the following response:
In 2014, TDS Baja Broadband LLC completed two network capacity upgrade projects to attempt to meet bandwidth demand and growth. Unfortunately, there was much suppressed demand and the additional capacity was quickly used up after each upgrade. TDS Baja Broadband is nearly complete with another network capacity upgrade project which will double the current network capacity in our Hobbs NM serving area. This project is expected to be completed in the next 4 weeks.
Furthermore, to more effectively cover future growth and expand our service offerings, TDS Baja Broadband has another project to replace equipment with Arris E6000 CMTS (using DOCSIS 3.1 which is the most up-to-date cable technology). This is a large investment for our Hobbs NM service area. We are deploying this technology in several other service areas as well.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMs. Pam Trickel, TDS Telecom Regulatory Compliance Ms. Vanessa Vega, Customer Care Manager
Television - Cable, CATV & Satellite