BBB Business Review

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BBB Accredited Business since

Charter Communications, Inc.

Additional Locations

Phone: (866) 213-6584 Fax: (970) 245-6803 View Additional Phone Numbers 146 E 15th St, Durango, CO 81301

Click for BBB Rating on Charter Communications, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Cable Television and Satellite Services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications, Inc.. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications, Inc..

Additional Information

BBB file opened: July 23, 1980 Business started: 12/01/1992 in MO Business under new ownership as of: 07/01/2013 Business incorporated 12/08/2004 in DE
Type of Entity


Business Management
Mr. Thomas Rutledge, President/CEO
Contact Information
Principal: Mr. Thomas Rutledge, President/CEO
Business Category

Television - Cable, CATV & Satellite

Additional Information

This company in the Rocky Mountain Region was purchased by Bresnan Communications.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.