BBB Business Review

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Description

We are the largest retailer in New Mexico of officially licensed NFL merchandise and apparel. We stock merchandise for all 32 teams. We offer free layaway, military discounts, customer rewards, and every year we give away two tickets to the Big Game in February, along with a Visa card up to $500 for travel expenses, and hotel accommodations. We also do special orders for no extra fees.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that House of Football meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for House of Football include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on House of Football
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 1994 Business started: 01/01/1984 in NM Business started locally: 01/01/2010 Business incorporated 10/20/2009 in NM
Type of Entity

Corporation

Business Management
Mr. Andrew E Hageman, President Ms. Sue Hageman, Vice-President
Contact Information
Principal: Mr. Andrew E Hageman, President
Customer Contact: Ms. Sue Hageman, Vice-President
Business Category

Sporting Goods - Retail

Products & Services

House of Football sells the following brand(s): G-III Leather Fashions, hundreds more officially licensed NFL suppliers, New Era Caps, Nike, Rico, Wincraft

House of Football offers the following product(s): A wide assortment of the highest quality officially licensed NFL merchandise, from apparel and jerseys for men, women and children to novelties, jackets, key chains, accessories, lanyards, automotive equipment, collectibles, baby gear and much more.

Method(s) of Payment
All major credit cards, debit, or cash. No checks please.
Refund and Exchange Policy
Refunds are allowed up to 14 days from the date of purchase, and exchanges up to 30 days, but only with the original NFL tags, the items or apparel must be unused/unworn, in the same condition in which the item or items left the store and, if applicable, with the original packaging. We do not do rentals.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.