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          Laurie Ross-Brennan & Associates has 1 locations, listed below.

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            Business ProfileforLaurie Ross-Brennan & Associates

            Speech Pathologist

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This Company's business is Speech and Language Pathologists

            Business Details

            BBB File Opened:
            12/30/1996
            Years in Business:
            39
            Business Started:
            10/1/1984
            Business Started Locally:
            10/1/1984
            Type of Entity:
            Corporation
            Business Management
            • Ms. Laurie Ross-Brennan, Owner
            Contact Information

            Principal

            • Ms. Laurie Ross-Brennan, Owner

            Customer Contact

            • Ms. Laurie Ross-Brennan, Owner
            Additional Contact Information

            Fax Numbers

            • (505) 255-4206
              Primary Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Lalie W

            1 star

            05/11/2021

            Do not sign their waiver for payment without speaking to your insurance company first! Even if you have to reschedule your appointment, please do not make the same mistake we did! We just got stuck with nearly a $1000 bill because of their shady billing practices. We found them through our insurance, as they were stated they were in-network. It took a month to get an appointment, because they claimed to be getting approval from our insurance. After that month, we finally got in, had less than a minute to sign forms, and then got in our evaluation. Since they had told us insurance approved, we assumed we were good to continue our daughter's treatment. Turns out, they only received authorization for the initial consultation, not for the actual treatment, which we didn't find out until nearly 4 months later when we got a bill. We have spent two months arguing over this bill, because our insurance told us they never billed properly. They never got the right authorizations, and they billed for a different service than we were actually getting. They billed for something that was covered, but because we weren't actually getting that service, all the appeals and claims were denied. If we had refused to sign the waiver, or forced them into showing us proof that the exact services we were getting were covered, then this wouldn't have been an issue. But we were unaware that this would happen, and we were definitely unaware that they would continue to let us have services for 3 months before sending us a bill or billing insurance, so that it kept piling up. We were even told by our therapist that she had recently lost several other clients because of very similar billing issues. They apparently have no idea how to properly bill insurance, and they don't care. We will never go here again, and I highly recommend triple checking with your insurance company to make sure the billing is accurate, and that the exact services you're receiving are covered. They are shady, misleading, and will refuse to admit they even made a mistake, because all they care about is your money. It doesn't matter to them if you're stuck with a bill, because they didn't bill or get the proper authorization, because it doesn't affect them. I highly recommend going somewhere else that will not screw you over and will make sure that they are filing claims correctly and in a timely manner.

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            BBB Serving New Mexico and Southwest Colorado

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