BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Slope Side at Powderhorn

Additional Locations

Phone: (970) 697-2001 48371 Quakie Street, Mesa, CO 81643 http://slopesideskiclub.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Slope Side at Powderhorn is a Lodge with 15 hotel room units and a 2 bedroom condo unit. We also have an onsite restaurant and bar.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Slope Side at Powderhorn include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint(s) filed against business
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Slope Side at Powderhorn
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 18, 2015
Business Management
Ms. Jennifer Schmoll, General Manager
Contact Information
Customer Contact: Ms. Jennifer Schmoll, General Manager
Business Category

Ski Centers & Resorts Restaurants Hotels

Method(s) of Payment
Cash, Visa, MasterCard, Discover, and American Express
Refund and Exchange Policy
If your travel plans change and you must cancel your reservation, please email reservations@slopesideskiclub.com no less than 7(seven) days* prior to your arrival date to cancel your reservation. 

In the unlikely event that you must cancel with less than seven (7) days* notice, shorten your stay or check out early, please understand that you are responsible for payment for the entire reservation. 

If you booked a room using a special discount promotional code, ABSOLUTELY NO REFUNDS WILL BE ISSUED. If rooms are available on an alternate date and at a rate equal to or less than the booked reservation, the Slope Side at Powderhorn will make its best effort to exchange your reservation for the alternate date, provided you notify the Slope Side at Powderhorn of your preferred alternate date a minimum of three days prior to your reservation date. 

Rates/policies are subject to change and vary during high impact periods and special requests. *A 7 day cancellation notice is required on group house bookings and for some holidays and special events.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.