BBB Business Review

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BBB Accredited Business since

Allstate Roofing, LLC

Phone: (505) 345-0068 Fax: (505) 345-0069 View Additional Phone Numbers 3234 Candelaria Rd NE, Albuquerque, NM 87107

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Complete Roof replacements, specializing in Insurance Claims

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allstate Roofing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Allstate Roofing, LLC
Customer Experience Total Customer Reviews
Positive Experience 17
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 17

Additional Information

BBB file opened: November 18, 2011 Business started: 05/04/1992 in CO Business started locally: 02/25/2011 Business incorporated 02/11/2011 in NM
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Construction Industries Division
PO Box 25101, Santa Fe NM 87504-5101
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
The number is 368963.

New Mexico Office of Superintendent of Insurance
PO Box 1689, Santa Fe NM 87504-1269
Phone Number: (855) 427-5674
Fax Number: (505) 827-4734
The number is 100009017.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Horner, General Manager Ms. Kristina Griego, Office Manager
Contact Information
Principal: Mr. Jim Horner, General Manager
Business Category

Roofing Contractors

Service Area
Inquirers should check local BBB Business Reviews for specific information concerning complaint activity in a particular area. 

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.