BBB Business Review

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BBB Accredited Business since

Rocky Mountain RV World, Inc

Phone: (505) 292-7800 Fax: (505) 292-7993 View Additional Phone Numbers 12700 Central Ave SE, Albuquerque, NM 87123 http://www.rmrv.com/


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Description

Our family owned and operated RV and Boat dealership has been in the Outdoor Family Fun business since 1986. We now have 3 generations of our family working at the dealership, and they are all committed to making your RV or Boat buying experience as MUCH FUN as possible!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rocky Mountain RV World, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Rocky Mountain RV World, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Rocky Mountain RV World, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 29, 1988 Business started: 11/01/1985 in NM Business started locally: 11/01/1985 Business incorporated 11/26/1985 in NM
Type of Entity

Corporation

Business Management
Mr. Terry Roberts, General Manager
Contact Information
Principal: Mr. Terry Roberts, General Manager
Business Category

Recreational Vehicles - Dealers

Products & Services

Rocky Mountain RV World, Inc sells the following brand(s): Winnebago, Monaco, Keystone, Forest River, Palomino, Crossroads, Lance, Retro, Bayliner, Tracker Marine

Rocky Mountain RV World, Inc offers the following product(s): Motorhomes, Fifth Wheels, Travel Trailers, Fold Downs, Truck Campers, Fishing Boats, Pontoon Boats, Pleasure Boats

Alternate Business Names
DBA Rocky Mountain RV & Marine
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.