Business ProfileforHeritage Property Management

I have had numerous problems with Heritage, all centering around poor communication. The latest problem is they have charged me for three late payments totaling $27.00 and threatened to put a lien on my property(via writing) if I don’t pay. I have no idea what the late charges are for and they will not respond to my texts, calls and the email they have me is not valid. While the $27.00 is not much, the idea that they charge me without notifying me is maddening. I have another property management company that never charges me without first notifying me. Previously, with no notification they charged me a special assessment fee of$1,500 and threatened me with a lien if I did not pay. They also charged me with late fees while never notifying before charging me. My understanding is that it is unlawful to charge a special assessment without my consent and a signature. Heritage is the HOA and manager of the condo I own and they did not seek my consent and I want them provide an explanation for this. There are other problems. After I signed up with them they did not list my apartment for nearly two weeks which could have cost me up to $700 in rent. After I purchased the condo I decided to remove the furniture that came with it. One of the owners showed up unannounced and acted in a way that was very bizarre, saying over and over “if you’re going to take some things, take everything.” When I asked him what his problem was he told me to remove the Murphy bed. I reminded him I owned the property, he worked for me and that the Murphy bed would stay. A couple days later the condo rented with the Murphy bed. I only mention this incident to underscore the poor communication practices of Heritage. What I want is this. Due to poor customer service, terrible communication and unreasonable threats and intimidation, I want late charges dropped, the start up fees returned, return the $1,500 or proof of attempt to notify me as the HOA and management company and terminate contract.