Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Eye Associates of NM, PA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Eye Associates of NM, PA

      4411 The 25 Way NE Ste 325 Albuquerque, NM 87109-5853

    • Eye Associates of NM, PA

      1603 Main Street SW, Suite B Los Lunas, NM 87031

    Business ProfileforEye Associates of NM, PA

    Ophthalmology
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Opthamology Services, Medical, and Surgical Diseases Of The Eye

    Business Details

    This is a multi-location business.

    Find a Location

    Eye Associates of NM, PA has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Eye Associates of NM, PA

        4411 The 25 Way NE Ste 325 Albuquerque, NM 87109-5853

      • Eye Associates of NM, PA

        1603 Main Street SW, Suite B Los Lunas, NM 87031

      Location of This Business
      4411 The 25 Way NE Ste 325, Albuquerque, NM 87109-5853
      BBB File Opened:
      4/18/1984
      Years in Business:
      48
      Business Started:
      1/1/1976
      Business Started Locally:
      10/13/1976
      Business Incorporated:
      10/13/1976
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 76-287 for this business, issued by New Mexico Medical Examiners Board. The expiration date of this license is 7/1/2025.

      These agencies may include:

      New Mexico Medical Examiners Board

      2055 S Pacheco St Bldg 400

      Santa Fe NM 87505

      (505) 476-7220

      Fax: (505) 4767237

      http://www.docboard.org/nm/

      BBB records show a license number of 82-86 for this business, issued by New Mexico Medical Examiners Board. The expiration date of this license is 7/1/2025.

      These agencies may include:

      New Mexico Medical Examiners Board

      2055 S Pacheco St Bldg 400

      Santa Fe NM 87505

      (505) 476-7220

      Fax: (505) 4767237

      http://www.docboard.org/nm/

      BBB records show a license number of MD2011-0677 for this business, issued by New Mexico Medical Examiners Board. The expiration date of this license is 7/1/2024.

      These agencies may include:

      New Mexico Medical Examiners Board

      2055 S Pacheco St Bldg 400

      Santa Fe NM 87505

      (505) 476-7220

      Fax: (505) 4767237

      http://www.docboard.org/nm/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Eye Associates of New Mexico, LTD
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Vince Townsend, Vice President
      • Mr. Tony Lenhart, Executive Vice President
      Contact Information

      Principal

      • Mr. Vince Townsend, Vice President
      • Mr. Tony Lenhart, Executive Vice President

      Customer Contact

      • Mr. Tony Lenhart, Executive Vice President
      Additional Contact Information

      Fax Numbers

      • (505) 244-9566
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      At the Rio Rancho Office after my exam, the doctor needed to know what size of curvature for the contacts. She said it was either 8.4 or 8.8 but that my eyes looked like an 8.8 fit better but they didn’t have any trials in stock and would have to order them. I couldn’t remember exactly but I was pretty sure my previous prescription was for the more common size. She gave me a trial pair of the 8.4 size which is the most common size to use in the meantime. The doctor said if I found my old prescription was an 8.4 that I could send them a copy and she would change the prescription she gave me. When I got home I checked and my old prescription was for 8.4. I called and tried to explain that I had this size on my last prescription because it fit best. The assistant insisted that I had been given a trial pair of 8.8 and I was waiting on the 8.4. I explained it was the opposite and had to argue with her. The doctor finally called and explained the assistant was confused. I tried again to explain that I had tried the 8.8 size previously with a different doctor. She didn’t believe me and insisted I try the 8.8 size and she won’t change my prescription otherwise. I agreed to do this because they ensured me I would get them in a few weeks. It has been a month and a half and I never received a call or email in all that time. I finally got on the patient portal because they weren’t answering the phone. Come to find out they have had my trial contacts since early December. Unfortunately, now I can’t afford to drive all that way to pick them up when I know they don’t fit and they won’t mail them. They refuse to change my prescription to the size I actually need and they won’t let me talk to anyone but the receptionist. I became angry this time and now they refuse to talk to me at all. I don’t deserve to be treated like a criminal for trying to avoid paying for contacts that I won’t be able to wear because they refuse to listen to me or treat me like a human being.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mi M

      1 star

      09/22/2023

      Eye Associates of ** DON'T GIVE A ****!!! I was refered there by my ophthalmologist with a retinal tear that he said needed to be treated immediately. They "reviewed" my referal and told me I could be seen next Tuesday. I fortunately found a retina specialist and was treated much sooner. I repeat, Eye Associates of NM DON'T GIVE A ****!!!

      Eye Associates of NM, PA Response

      09/27/2023

      Eye Associates prioritizes access for those patients, who experience an urgent issue with their eye health.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.