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Find a Location

Highland Pharmacy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHighland Pharmacy

    Compounding Pharmacy

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This Company's business is Pharmacies and Drug Stores

    Business Details

    Location of This Business
    717 Encino Pl NE, Albuquerque, NM 87102-2611
    BBB File Opened:
    1/25/1983
    Years in Business:
    101
    Business Started:
    9/7/1922
    Date of New Ownership:
    12/16/2015
    Business Incorporated:
    11/16/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PT00001882 for this business, issued by New Mexico Board of Pharmacy. The expiration date of this license is 9/30/2025.

    These agencies may include:

    New Mexico Board of Pharmacy

    5200 Oakland Ave NE

    Albuquerque NM 87113

    (505) 222-9130

    Fax: (505) 2229145

    http://www.state.nm.us/pharmacy/

    BBB records show a license number of PT00007238 for this business, issued by New Mexico Board of Pharmacy. The expiration date of this license is 2/28/2026.

    These agencies may include:

    New Mexico Board of Pharmacy

    5200 Oakland Ave NE

    Albuquerque NM 87113

    (505) 222-9130

    Fax: (505) 2229145

    http://www.state.nm.us/pharmacy/

    BBB records show a license number of RP00005567 for this business, issued by New Mexico Board of Pharmacy. The expiration date of this license is 4/30/2025.

    These agencies may include:

    New Mexico Board of Pharmacy

    5200 Oakland Ave NE

    Albuquerque NM 87113

    (505) 222-9130

    Fax: (505) 2229145

    http://www.state.nm.us/pharmacy/

    BBB records show a license number of PH00004755 for this business, issued by New Mexico Board of Pharmacy. The expiration date of this license is 12/31/2024.

    These agencies may include:

    New Mexico Board of Pharmacy

    5200 Oakland Ave NE

    Albuquerque NM 87113

    (505) 222-9130

    Fax: (505) 2229145

    http://www.state.nm.us/pharmacy/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Best Care Pharmacy Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 6:30 PM
    T:
    8:30 AM - 6:30 PM
    W:
    8:30 AM - 6:30 PM
    Th:
    8:30 AM - 6:30 PM
    F:
    8:30 AM - 6:30 PM
    Business Management
    • Ms. Misty Appling, Owner
    • Mr. Jason Martinez, Business Manager
    Contact Information

    Principal

    • Ms. Misty Appling, Owner

    Customer Contact

    • Mr. Jason Martinez, Business Manager
    Additional Contact Information

    Fax Numbers

    • (505) 246-0145
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bec B

    1 star

    01/03/2023

    So this place has pulled me around for weeks trying to get my medication. I called every two days trying to get my refill put in, and each time they told me they'd send in a request for more refills. I called my doctor and sorted it out, but things did not get sorted out on Highland's end for some reason. I was a week behind on my injections because of them, but I kept patiently waiting for them to sort it out with the doctor. I left a ****** review, which I deleted when they responded saying they were going to help me if I email their support with my info, which I immediately did. They never called me back.Two weeks comes up, and I've still called every two days asking whats going on. The woman answering the phone was nice but a *****************, but the man that answered the phone for me today was the last straw. He said that the request still needed to be sent in, but that's what I'd been waiting for them to sort out and they'd not even sent it in this whole time? He was completely rude when I asked to just transfer my prescription to somewhere else, telling me that Highlands was the only place that had this medication. I called up my old pharmacy right after getting off the phone with him, and they had it AND were able to fill it within this same day.I'm so fed up with dealing with Highlands and now I'm two weeks behind on my injections for what seems like no reason. That man really rubbed me the wrong way after I was super understanding to them for two weeks only for him to speak to me in such a condescending way like I was some sort of idiot. Absolutely angered me after being so patient for two weeks for them. I've worked customer service myself so I'm not the kind of person to easily get angry at people just doing their jobs, but that man was beyond rude and dismissive. Many of the ****** reviews also mentioned this man, so I'm not the only one that's been run off by him.

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

    BBB Reports On

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