This business is not BBB accredited.
Mail Pet Express Travel Agency
Phone: (240) 249-2611 View Additional Phone Numbers ., Santa Fe, NM 87505 ! There is an alert on Mail Pet Express Travel Agency !
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This company's business is offering to sell and ship puppies for an advance fee.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Mail Pet Express Travel Agency include:
- Length of time business has been operating
- Failure to respond to 2 complaint(s) filed against business
- Failure to have a required competency license
- Failure to be transparent about ownership, location, or products/services offered
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Additional Complaint Information
BBB Serving New Mexico and Southwest Colorado has received one complaint where the consumer was instructed to send $500 via MoneyGram to a John Biaka in Baltimore, Maryland to pay the required shipping fee in advance. After sending the money as requested, consumer was contacted again and told she must send an additional $1520 to ship the puppy in an electrified crate. When the consumer refused to send any additional money, the business ceased all contact.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
US Department of Agriculture-Animal and Plant Health Inspection Service
Phone Number: (970) 494-7478
On 6/23/2015 BBB confirmed that Mail Pet Express Travel Agency had not obtained a necessary license from US Department of Agriculture-Animal and Plant Health Inspection Service.
Business ManagementMr. Kirian Max, Founder and Owner
Pet Transporting Dog Breeders Delivery Service Animal Breeders
Alternate Business NamesPet Friendly Travel Agency
Additional Tradenames, Addresses & Phone Numbers
BBB Serving New Mexico and Southwest Colorado has confirmed that the address used by this business does not actually belong to this business. The address is a residential address and is currently for sale and has no connection to a business breeding, selling and/or offering to ship puppies.
The telephone numbers listed on the invoice are not New Mexico area codes, in fact one is for the Baltimore, Maryland area, and the other is for the Southwest Florida area. The telephone number listed on the website registration uses a country code for Cameroon.
During the course of our investigation, BBB Serving New Mexico and Southwest Colorado has verified that the website, http://www.mailpetexpress.com, is registered with an address and telephone number in Yaounde, Cameroon, Africa. The website does not have any content, it reaches only a general search page that was created May 29, 2015.