BBB Business Review

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This business is not BBB accredited.

Mail Pet Express Travel Agency

Phone: (240) 249-2611 View Additional Phone Numbers ., Santa Fe, NM 87505 ! There is an alert on Mail Pet Express Travel Agency !

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This company's business is offering to sell and ship puppies for an advance fee.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mail Pet Express Travel Agency include:

  • Length of time business has been operating
  • Failure to respond to 2 complaint(s) filed against business
  • Failure to have a required competency license
  • Failure to be transparent about ownership, location, or products/services offered

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

BBB Serving New Mexico and Southwest Colorado has received one complaint where the consumer was instructed to send $500 via MoneyGram to a John Biaka in Baltimore, Maryland to pay the required shipping fee in advance. After sending the money as requested, consumer was contacted again and told she must send an additional $1520 to ship the puppy in an electrified crate. When the consumer refused to send any additional money, the business ceased all contact.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mail Pet Express Travel Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 11, 2015
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

US Department of Agriculture-Animal and Plant Health Inspection Service
Phone Number: (970) 494-7478
On 6/23/2015 BBB confirmed that Mail Pet Express Travel Agency had not obtained a necessary license from US Department of Agriculture-Animal and Plant Health Inspection Service.

Business Management
Mr. Kirian Max, Founder and Owner
Contact Information
Principal: Mr. Kirian Max, Founder and Owner
Business Category

Pet Transporting Dog Breeders Delivery Service Animal Breeders

Alternate Business Names
Pet Friendly Travel Agency
Additional Tradenames, Addresses & Phone Numbers

BBB Serving New Mexico and Southwest Colorado has confirmed that the address used by this business does not actually belong to this business. The address is a residential address and is currently for sale and has no connection to a business breeding, selling and/or offering to ship puppies.

The telephone numbers listed on the invoice are not New Mexico area codes, in fact one is for the Baltimore, Maryland area, and the other is for the Southwest Florida area. The telephone number listed on the website registration uses a country code for Cameroon.  

During the course of our investigation, BBB Serving New Mexico and Southwest Colorado has verified that the website,, is registered with an address and telephone number in Yaounde, Cameroon, Africa.  The website does not have any content, it reaches only a general search page that was created May 29, 2015.

Industry Tips
Puppy Shipment Scams

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.